Kaz Incorporated The worst customer service, extremely limited defective product support Southboro, Massachusetts

Ever since PUR was purchased by Kaz, actual customer service
has been replaced by a series of broken promises and general lack of product support.

7 different phone calls to various representaives throughout the montn of December 2012 led to series of promises that were never kept and scolding me that they were doing me a favor. 
They used to replace broken faucet filters as  courytesy understanding that the real profit is in my continuing to buy the filters, 

But now I must prove to them, at my expense that the product is defective.  After shipping it to them, I

waited for three different shopments that never came.  It did finally arrive, but PUR is not the

same company anymore.