• Report: #1070200
Complaint Review:

KCC Class Action Settlements

  • Submitted: Thu, July 25, 2013
  • Updated: Thu, July 25, 2013

  • Reported By: Theresa — Phoenix Arizona
KCC Class Action Settlements
Internet USA

KCC Class Action Settlements emachinesredeem.com Unauthorized charges to my debit card paying for an item that should have been free Internet

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Like another report, I attemped to use my credit certificate to purchase a computer. I tried to price a faster shipping option and at that point was told that I needed to enter a credit card. There was NO way to bypass this screen and even when I logged out and returned I came to the same screen insisting I needed a credit card. I entered the card, because despite not allowing me to get past the screen, it also said that the card would ONLY be charged if I went over the credit certificate limit. When I reviewed my order it showed 349 for the computer and 12.74 for shipping, this comes to 361.74, BELOW the 365 credit amount. The invoice noted a "promotion" that removed the $12.74 shipping and again said that my debit card would only be charged if the cost was over the amount of the credit certificate. An hour after placing this order, I noticed a pending charge for 349 for emachinesredeem on my account. I went ot the web site to see if I could contact customer service, no help. I called the 800 number on the web site only to discover it is a fully recorded line and could  not speak to anyone. I then found a number for KCC the company in  charge of the class action and called them and explained the situation. My name and number and was told I would hear back. Where it was the weekend, I didn't expect anything until Monday. As of Monday, this pending charge was finalized and the only thing I heard about the situation was an email saying the computer was shipped and I would receive it on Tuesday. At this point I emailed KCC again trying to find out who I needed to speak to about this. I included my certificate number and order number and all the information about what happened. On Tuesday I received an email back stating if I gave them the Pin number for the certificate, they would take care of it and refund my credit card. This is now two days later and no credit. I received a phone call from an attorney in Beaumont TX saying that my information was in the hands of the people responsible for fixing this situation for the "many" (the attorney's word) people that his happened to. Basically when my name popped up on the list they'd take care of me. I expressed a concern about automatic bill payments coming out of this account not having the money in the bank and was told "If it's not taken care of in a few days call me back". Well, my fear came true, payments came of my account that ended up causing me 3 different overdraft fees totalling over $100. I am on social security disability, i never would have ordered this computer if I wasn't told that no money would be taken form my account because my bill was below the certificate. Today, I got a voicemail from ANOTHER person now telling me they needed my certificate number and order number. This information was sent to them IN WRITING on Monday! This should NOT be taking this long to correct. This shouldn't have happened to begin with. I have started a report with the bank, but that is going to take more than a week to get settled. In the meantime there is now $450 missing from my already tight budget.

This report was posted on Ripoff Report on 07/25/2013 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kcc-class-action-settlements/internet/kcc-class-action-settlements-emachinesredeemcom-unauthorized-charges-to-my-debit-card-pa-1070200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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