Complaint Review: Kennedy's Barber Club - Internet
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- Author Not Confirmed
- Kennedy's Barber Club 940 Centre Circle, Suites 3002-3006 Altamonte Spri Internet United States of America
- Phone:
- Web: http://www.kennedysbarberclub.com/
- Category: Specialty Stores
Kennedy's Barber Club COMPLETE RIP-OFF Internet
*Author of original report: The lies continue
*UPDATE Employee: Kennedy's Rebuttal
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I recently order some shaving products from Kennedy's Barber Club through their online store. Their products are quite expensive, but their website appeared to be of high quality so I decided to proceed with my purchase. I ordered three products - a pre-shave oil, shaving soap, and after shave.
After waiting several weeks with and having received nothing, I emailed the company to inquire as to why my order had never arrived. I was told, via email, that they had shipped the products. When I asked for a tracking number, they claimed to have shipped the items USPS and therefore could not give me a tracking number. I agreed to wait.
After about another week, I again emailed. They stated (via email) that they would reship the products. I waited. After another week or two, I inquired again. They claimed again to have shipped the products USPS and had no tracking number.
Finally, after well over a month, they agreed to ship the products, supposedly for the third time, via FedEx. After more than a week, I received the package, but it contained 2, not 3 products. I immediately emailed that I had only received 2 of the items I ordered and that they needed to either ship the third or refund my money. They responded that they had shipped all three and that there was no way the third item was not in the package, effectively calling me a liar. When I emailed that they could keep their product since they were calling me a liar, this is the response I received from the CEO:
So now we're the "liars"? Shipping you 6 products in 2 attempts --
you even got the FedEx tracking number the last time. Why don't we just refund your money, you keep all of our products, and we'll continue to maintain our professionalism. I really don't have time for this back-and-forth and your threats.
Send us a legitimate address and we'll FedEx you again with your refund.
Do yourself a huge favor and never do business with this company!
This report was posted on Ripoff Report on 11/16/2011 07:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kennedys-barber-club/internet/kennedys-barber-club-complete-rip-off-internet-798552. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
The lies continue
AUTHOR: Craig Allen - (United States of America)
SUBMITTED: Saturday, November 19, 2011
Just to clarify, Kennedy's Barber Club CLAIMED to have sent me the shipment 3 times, not twice as they now claim. They said they shipped the items twice by USPS and never provided any tracking information on either of those supposed shipments. Then, after over a month, they finally (actually) shipped, but only sent 2 items, not the 3 that I ordered and paid for. When I asked for the missing item to be shipped or the money refunded, they basically claimed that the item was in the shipment, implying that I was lying.
THIS COMPANY IS A COMPLETE SCAM! NEVER DO BUSINESS WITH THEM!
#1 UPDATE Employee
Kennedy's Rebuttal
AUTHOR: O Nikos - (United States of America)
SUBMITTED: Wednesday, November 16, 2011
We at Kennedys All-American Barber Club pride ourselves on our customer service. It does us no good to intentionally mistreat any of our customers, especially when they have the ability to post any negative experiences online, as the gentleman has above.
Rather than respond in kind by giving a blow-by-blow from our point of view, we would simply like to state that every effort was made to set things right in this situation. Two separate sets of shaving products were shipped (one via USPS, one via FedEx), a refund was offered, and both the President and the CEO of Kennedys personally and amicably reached out to this customer on separate occasions. All of this was to no avail, however, and the negative review above is the result. We know we cant please everyone all the time, but we still try our hardest.
If anyone ever has any questions about our products, services, or customer experience, please feel free to contact us at 1-800-31-SHAVE or info@KennedysBarberClub.com. Well be glad to offer any assurance necessary to prove our dedication to the highest level of customer satisfaction.
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