Keystone RV Thor Industries Keystone RV Worse product and customer service in the industry Goshen IN

I have a 2021 Keystone Passport GT 2400RB. It's a piece of JUNK. I have made five or six 300 mile round trips to have my camper worked on. Fridge door warped. Cabinet door warped. Big chunk of plywood was missing from the end of the bed and splintered out. Someone took a new bed out of another camper and replaced it with a used one that was ripped on the bottom, Stabilizer jacks only worked on one side. Top of shower door was broken.

Every single time I drove the camper somewhere, about half of the light covers would jiggle loose and come off. Last time I took it to get something fixed, 5 of them had fallen off the inside of the camper. Bedroom and Bathroom doors would keep coming off the track. Shades screws in two places just popped out of the wall. One more shade will not come down. Sawdust still comes out everywhere after you have taken it somewhere. Most have been fixed.  Here is the kicker. I climbed on the ladder on the back of the camper to walk on the roof and the ladder broke and I fell on the hard surface on my back.

In bed for a total on and off for over 2 weeks. Did Keystone care? Not one single bit. I was given a $750.00 goodwill check with extra attached to it for a new mattress I bought. That didn’t even make a dent in my losses of lots of money. That doesn't count the injury to me due to the negligence of Keystone RV for not securing a ladder on the back of the camper correctly. I have had my camper for 6 months. That is half of the factory warranty. I asked them to extend my warranty and they refused. They asked me what I wanted. I said I would settle for $5000.00 and extend my warranty. They refused that also.

I am going to let the news media, the Attorney General’s office, the court system, and do other things so this doesn’t happen again to someone else. I am the type who will never sit still for something done wrong to me. They will probably reply with a standard answer like most. I wish I had read the BBB reviews before I bought this lemon piece of JUNK. I will not stop until Keystone stops taking advantage of people. I have already talked to a lot on Facebook and other sites about the problems they have. This is far from over.

I forgot to mention that the propane regulator is bad on my unit and there is a recall on it and it will be February before I can buy one since KEYSTONE is out of them. I ordered one that will not be here until about February 10th 2022. By then, that should eat up most of my warranty. UPDATE :They offered me a $1800.00 settlement, but after reading the release form they sent me to sign I refused it and told them to keep the money. They basically want me to sign a piece of paper saying I hold nobody with Keystone RV or the dealer I bought it from responsible for anything.

They also said in so many words I need to keep my mouth shut and not tell people anything about the problems I had with Keystone RV and not to discuss it with anyone and that’s a joke, so they can keep the money they offered and I am stuck with this piece of junk. UPDATE: 12/21/2021. Today I woke up to a phone call from the Director Of Operations for Keystone RV. His name is Steve Holmes. He offered to buy back my camper for what I paid for it. I told him I owed more than what I paid for it. It is called interest. 

He wanted to know what I wanted and I hung up on him. Heck, I can make more by selling it myself. Since he wanted to know what I wanted, I emailed him and said, since they caused my injuries, then pay off my camper and I get to keep it. And now I will copy and paste his response. I have more proof. Keystone will purposely try and twist the story around to their advantage.