Khan, Franchise Owner of Anytime Fitness Set up automatic billing on personal training sessions that I never received due to employee leaving; now refuses to refund my money simply because he thinks he can refuse. He would rather go to court than simply refund my money. Farmington Michigan,

I spoke with an Anytime Fitness employee last summer after I had become a member for about $40 per month. This employee convinced me to pay for group personal training with him. He said it would be 17.50 per payment. He set up automatic payments in the Anytime system via the computer. He only met with me ONE TIME for my so-called initial free session and ONE TIME for my first regular session. He NEVER met with me after that but I continued to be regularly charged for sessions I never got. I have the Anytime Invoices marked PAID in my files and I have sent them to the owner as proof.

Some time after this employee left I went in to see what we could do with the personal training fees I have already been charged without having had the sessions. A new trainer with Anytime and I spoke. It was my intention to have the fees I have already been charged applied to our new sessions. She did not know how to do this. That was understandable BUT now after speaking in person with Khan the owner he WILL NOT reimburse, refund or apply my payments to my membership fees because he claims I was never charged. In FACT, my account was charged and I have the PAID invoices and bank account statements to prove this.

Khan the Anytime franchise owner is not taking responsibility for his employees mishandling of customers sensitive financial information by allowing them to set up inappropriate financial agreements and automatic billing. He has no right to blatantly refuse to give me back my money. I have never experienced a business owner who would treat a paying customer this way before.

I have over $150 dollars worth of PAID INVOICES from Anytime for the charges that Khan's former employee set up. Khan knows I was charged for nothing and yet REFUSES to refund my money or apply it to my membership fees. At this point I want a refund and CANCELLATION. This is adversely affecting my health. Khan's last message to me: "My Perez don’t own my club I will make the decision of all the payments /refunds I have decided I don’t want to deal with this anymore you can continue with the court proceedings as discussed before have a good night..."

Khan 248 200 8173
Anytime Fitness Farmington
22078 Farmington Road, Farmington
MI 48336

www.facebook.com/AnytimeFitnessFarmingtonMI/