Kickflip/Gambit DO NOT USE THIS SERVICE!! Internet

After getting in contact with the CEO of Gambit, my issue has been resolved

This is all the email correspondence I have had with Kickflip/Gambit since I filed the original report: 11/7/2009 Sean,
 
I should also let you know that I have been in contact with DTV directly.  Earlier today, I spoke with a very nice gentleman named Mark, who works in the Network and Media department at DTV.  I requested that he provide me the IP address that I used to sign up with DTV.
 
Mark informed me that DTV does not record your IP address when you sign up, even if you signed up through the DTV website. 
 
How do you plan on obtaining my IP address from DTV if they do not record it?
 
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Sean,
 
I have contacted my ISP, since I have a dynamic IP that changes at different intervals.  It could change within 24 hours, up to seven days before it changes again.  Most ISP's give you a dynamic IP address which is subject to change, and charge large amounts of money to have a static IP that does not change.  I do not understand why you need my IP address.  It is possible that my IP could have changed from the time that you requested it, and the date that I competed the offer. 
 
My argument is this.  The DTV offer states to allow up to 2 hours for the offer to complete and to have the points awarded.  I initiated a support ticket #XXXXXXXX on 10/28, approximately 3 hours after I did the offer and noticed that my points were not awarded.  The average internet user does not even know what an IP address is, nor would they know to log it themselves.  Shouldn't Gambit have a record of my IP when I completed the offer? 
 
Your company is the one who has the offer.  I do not understand this verification process at all.  I find it hard to believe that through signing up, having my service installed on 10/30/09, having to obtain a replacement receiver because one of them was defective, receiving my first bill via US Postal Mail, that I am not found.
 
The fact that I was able to initiate a support ticket through the game which I completed the offer is sufficient proof that I used your link to sign up for DTV, and receive the reward points associated with the offer.



From: Gambit Help
Sent: Saturday, November 07, 2009 1:08 PM
To: XXXXXXXXX
Subject: Re: I have a problem with your company
11/4/2009    xxxxxxxxxxxx    XXX.XXX.XXX.XXX    not found        This is what my verification page looks like. You are still unverified. It is out of my hands until DirectTV changes your status from "not found" to "verified." Sean
On Sat, Nov 7, 2009 at 10:41 AM, XXXXXXXX <XXXXXXXXXX> wrote:


Sean,
 
It has now been 3 days since your last correspondence regarding contacting DTV about this issue.  Have you received a response from them yet?  Surely it can't take this long to verify what should have been there in the first place.  Honestly, how long does it take to verify my info? 




From: Gambit Help
Sent: Wednesday, November 04, 2009 11:17 PM
To: XXXXXXXX


Subject: Re: I have a problem with your company


I did receive your confirmations. I sent a message to DTV so that they can confirm your email and IP address. I apologize for the delay. Sean
On Wed, Nov 4, 2009 at 1:22 PM, XXXXXXXX <XXXXXXXXXX> wrote:


Sean,
 
I am writing to follow up on your email requesting the conformation notices.  Did you receive them?




From: Gambit Help
Sent: Tuesday, November 03, 2009 11:16 PM
To: XXXXXXXXXX
Subject: Re: I have a problem with your company



Hi,
Sorry that you're having trouble with a Gambit offer. Could you please forward me any confirmation emails or other proof of completing the offer? Also let me know if you used another email to complete the offer and the IP address you used to complete the offer. You can find your IP by connecting to the same internet connection you used to complete the offer and then visiting whatismyip.com . Your IP address is the most important thing you can give me. That is what DirectTV uses to verify that you did infact complete the offer through our link.
Thanks,
Sean
On Mon, Nov 2, 2009 at 7:48 PM, XXXXXXXX <XXXXXXXX > wrote:

---------- Forwarded message ---------- From: xxxxxxxx Date: Mon, Nov 2, 2009 at 6:38 PM Subject: I have a problem with your company To: xxxxxxx


Hello,
 
My name is Stan C.  On 10/28/2009, I completed one of your offers through one of your partners, Zynga for the game Mafia Wars on Facebook.  The offer was for DirecTV, offering 850 reward points for completing the offer.  I have used the "in-game" system to verify that the order was in fact, processed through the game, and it appears on my offer status section.
 
The offer stated to allow 2 hours to complete.  I waited 3 hours before contacting support through the "in-game" ticketing system (Support Request #XXXXXXX).  I received a response from someone named XXX, who requested that I provide email confirmation that I had in fact done the offer. 
 
I provided this to him by copying and pasting it into the "in-game" ticketing system, also as requested.  I received another response from XXX that they would do their best to credit the points to my account after the verification process is complete, which he stated would take 2 days.
Five days have passed.  I have sent 2 more messages to XXX, and have not gotten any response. 
Please let me know when I can expect to have the points awarded to me.  I completed your offer in good faith when I could have easily gotten the service elsewhere.  I expect the same from you.  I can be contacted at (XXX) XXX-XXXX if there are any questions or you need further information.
As of the time of this email, I have not been helped, or responded to.  I have filed a complaint with your local BBB, and have also reported you on www.ripoffreport.com .  I fully expect to be compensated for my time for doing your offer and awarding the 850 points that you promised.
Thank you for your prompt attention to this matter.
 Sincerely,
Stan C