Report: #1054637

Complaint Review: Kid to Kid Centreville, Va

  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013
  • Reported By: Sandi — Centreville Virginia
  • Kid to Kid Centreville, Va
    6039 Centreville Crest Lane
    Centreville, Virginia

Kid to Kid Centreville, Va Fraudulent baby gear, BUYER BEWARE Centreville Virginia

Show customers why they should trust your business over your competitors...

I went to Kid to Kid to purchase a base for my daughters car seat. I thought I was purchasing a Snug Ride 40 Click Connect as stated on the box. When I got home and tried to use it, we noticed her car seat would not fit. I looked at the sticker on the base and it was a Snug Ride 30 base no click connect. In less than 2 hours after buying the base I returned to the store and told them what happened. They told me it was new in the box and could not be the wrong base. I told the lady that any idiot could see this was not NEW and the box had been previously opened and re taped. after looking up the product on Babies R Us website, the buyer admitted that they were wrong and it was not my fault. When I requested my money be returned, they tried to make me take store credit. The cashier was very rude and while waiting for the owner to text chat her how to handle my situation, she took other customers in front of me. They do not offer any apologies for their mistake and tried to tell me I switched the bases.
I have also tried selling to them. They do not give you very much money for items their website says they will pay more for. I walked in with over $200 worth of stuff used in very good condition and I walked out with less than $20. I could have gotten more on EBay. 
Their store is cluttered. Their staff is rude. They fraudulently sell baby gear. Most of their baby toys and gear was dirty or had rips, tears and scratches. The so called gently used books were out of date or had ripped and torn pages. 

BUYER BEWARE! MAKE SURE YOU OPEN BOXES AND ARE GETTING WHAT YOU PAY FOR!!!!! I would not even give this business a 1 Star if I had a choice.

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This report was posted on Ripoff Report on 05/29/2013 08:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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