KingSize Direct KING SIZE'D DOSE OF INCOMPETENCE Internet

I placed an order mid-September only to discover the size I ordered did not fit.  No big deal, every brand is cut a little different.  I returned the item, and asked for the same inseam, but a different waist.

Prepaid return postage is a joke because you drop it at the post office, and it then isn’t picked up by there "return agent" for almost a week.  Then several days for the package to get back to them.  All said and done it was TWO WEEKS for them to get the item for exchange.  I finally get an email saying the replacement items have been shipped.  I look up the order on their website, only to discover THEY DIDNT BOTHER TO HEM THE PANTS!!!

I call and bring to their attention and this is the response:

"Would you like to place an order for the correct inseam? You can then return the unhemmed pants when you get them.  Please be aware there will be a restocking fee for the unhemmed pants because it is a return not an exchange".  Let's get this straight ... you want me to give you MORE money to send a third pair of pants, because you didn't process the exchange correctly? And you expect to change me extra to return something you screwed up?

I waited for the unhemmed pants and returned them immediately, to try yet again to get the right size.  I placed my original order on September 18th.... almost SEVEN WEEKS AGO!! Again nearly two week wait for the company to get the returned item.

The best part? While I am trying to deal with King Size-d incompetence, the company has the gall to spam me twice a day with emails trying to get me to place more orders. GTFO.