Kip Killmon's Tysons Ford Not releasing refund money for over a year Vienna Virginia

Dr.Saed did buy a vehicle from us about a year ago . He bought a vehicle that had a balance of factory warranty left on it .It was his option to purchased an extended warranty from us to extend the coverage of this luxury vehicle .

The warranty he purchased is cancelable or transferable at any time. Dr. Saed filled out a warranty cancellation form. We canceled the warranty and sent a check to his West Virginia address. He said he never received it. It never came back in the mail so we had to call the bank to order a stop payment at our cost. . He later e-mailed us with a new address in Pakistan. We sent out the second refund check to his new address overseas in Pakistan. Again he said he never received it and it was never returned by the post office. We had to contact the bank again to order the second stop payment for the check at our cost . We told him that we have a 14 day period before we send out a another check and that we wanted a verifiable address and phone number .

We are waiting for Dr. Saed to provide us with a valid address and phone number so we can send out the funds by certified mail that requires a signature . This will be our third attempt to clarify this situation. It seems difficult to get correct information from this gentleman. We are only getting e-mails wanting the refund with out providing us with the information we need .

The process of warranty cancellation is an easy process you fill out a cancellation form. You provide the current miles and dates. We cancel the warranty and send a check to the customers current address .

The acknowledgment in this case of the named employees in this compliant of Killmon's Tysons Ford of being rude, telling stories , or lying about the refund is disturbing and untrue. We expect people to communicate facts not fiction . We just need to get correct information and valid address to send a check to complete the refund process properly and secure.

Thank you !

Cesar