• Report: #1001140
Complaint Review:


  • Submitted: Tue, January 22, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: William — Clio Michigan USA
Nationwide Internet United States of America

KitchenAid Doesn't Deliver Promised Assistance with Defective Product Doesn't Deliver Promised Assistance with Defective Product, Internet

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Our oven door on our Kitchenaid oven has never worked right.  It's gotten worse over time.  We paid $50 for a repair call.  The repairman said there is nothing they can do to fix it, because the hinge is no longer in stock.  We contacted Kitchenaid.  They not only wouldn't fix it or replace it, they had the nerve to offer us a small discount on a new oven, as if we'd even buy another Kitchenaid after that!

I posted a message on Kitchenaid's Facebook page warning consumers not to purchase Kitchenaid appliances.  Kitchenaid responded asking me to e-mail them.  I did.  They keep claiming they didn't get the e-mails.  By the time they got back with me days later, we had already bought a new oven.  I made them an offer of sending us a toaster to make up for the $1,500 oven that had to be thrown out because of the door hinge.  They refused!  So, why even pretend they're going to do something when they're not?!

This report was posted on Ripoff Report on 01/22/2013 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kitchenaid/internet/kitchenaid-doesnt-deliver-promised-assistance-with-defective-product-doesnt-deliver-pr-1001140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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