• Report: #1138092
Complaint Review:


  • Submitted: Fri, April 11, 2014
  • Updated: Fri, April 11, 2014

  • Reported By: murariu iulian — Torino-Italy
Internet USA

KIXEYE Kixeye use to steal customer's money Internet

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Hellow. Kixeye on the facebook hase started a good game  3years ago,all was good since they decide to BANN fair players and who spend money and time.I started this game since he was born and i didnt stop playng once day,i am a daily player and on the game-War Commander- as a demonstration that i love and LIKE this game so here is what they decide to do:Kixeye BANN's my account with no reason with no proof that they say to all players ''we have bann your account'' and faire players so i wanna know what happends with  all our money and all our time spend on this game.I send them  a mail,they answer like this:

Derrick (KIXEYE)

Apr 06 12:38 PM

Hi Commander,

We have permanently banned this account due to breaking our Terms of Service, 

.....kixeye.com/legal.html" rel="nofollow" target="_blank">corp.kixeye.com/legal.html. We will not share the details of what we caught the account doing or how we detect cheating, for security reasons. You are responsible for your own account, and even if you chose to share your account information, this account will remain closed.

This ban is permanent and our decision is final. We will not respond to further support requests regarding this account.

Thank you,
KIXEYE Customer Support

This is unfair.and manny players got the same  response from Kixeye.As long as we pay your interests we have the right to know to share  to ous what is wrong and what is good.This is and injustice that we didnt sign nothink when we start the game and now they send ous the automatic response that we break the terms and after they close your account you fell bad about this and we have no one to deffend us and thats why  i  contact this site support  to do what is fair.Now, because that "terms of service" exist, they started to use that  to ban players - cheaters - they told (but the Kixeye team is the greatest one) and use something like "due to breaking our Terms of Service". They started to do this about two years ago and they never use to tell how to prove the cheating, in time of everyone see how Kixeye cheats.Now we know who wants only money and dont care about our feelings and the real life of the peoples involved in this issue.

Now i hope this solves this issue think and i hope i get a quick and a good answer and to know iff they give me back my account game on War Commander or iff they refond my money back.Thank you verry much!!

This report was posted on Ripoff Report on 04/11/2014 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kixeye/internet/kixeye-kixeye-use-to-steal-customers-money-internet-1138092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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