Klassics International Hairweaving Center I will never do business with these crooked individiauls! I WARN ALL TO STAY AWAY FROM KLASSICCS INTERNATIONAL HAIRWEAVING CENTER. San Leandro California

I was a client of Klassics International in or around 2004/2005. I had a horrible experience.

Everything the ex clients stated in their reports are true. I have full alopecia and used their services one time and this iswhat I expereinced.

I was very insecure because of my alopecia, and went to them hoping that they would understand my situation and be honest and forthecoming.

Firstly, they charged me over $3,000 for a hairpiece that was worth under $100.00. I was stupid, ill advised and purchased it off of impulse. they advised me that it was a custome piece wig made to fitmy scalp, which I confirmed that to be untrue. THey charge me over $100 to wash the wig and $50 for my bald scalp. I was suffering from insecurities at the time and was willing to pay anything to have a piece of hair on my scalp. When I realized the stupid mistake I made, I called to speak with someone and Helen told me that she couldn't speak with me and hung up in my face.After spending $3,000 i was upset. Icomplained to BBB and Helen chose to give me $500 to saveface. I was going to reject it and take them to court but I decided not to because I had alot going on in my life with a toddler at home. I forgot to mention that Helen only decided to give me $500.00 because I threatended to take her to court and I had a letter from a specialist stating the type of hairpiece and the value. Helen and any employees of the company should be ashamed  of themselves for taking advantage of people with hair loss.

Secondly, every body that I spoke with that had knowlede of the company called them a ripoff. THe do take advantage of people with hair loss. STAY AWAY.


Lastly, this situation made me a wiser and stronger person. Dont trust people even if they try to sympathize with your conditions. They still have $2500.00 dollars of my money and I get sick to my stomach at the fact that I let the get over on me never again.

EXCUSE ME, BUT YOU REALLY EXPECT A COMPETITOR TO PRAISE THEIR COMPETITION?

I Don't think so...

And if these people in this report are practicing cosmetology and offering hairweaves and other beauty services to the public for money WITHOUT A STATE LICENSE, then WHY DON'T YOU REPORT THEM TO THE AGENCY IN YOUR STATE THAT LICENSES HAIRDRESSERS,MANICURISTS,ETC. --THE COSMETOLOGY BOARD????

THE LICENSES SHOULD BE ON THE WALL OR AT THEIR WORK STATIONS IN THE PUBLIC VIEW.

On the other side, if you are unsatisfied with their work, then YOU DO HAVE THE OPTION TO STATE WHY YOU ARE UNHAPPY WITH THEIR WORK AND THIS IS WHY AND ANY TROUBLE,DAMAGES OR PROBLEMS YOU HAVE HAS AS A RESULT OF PATRONIZING THAT BUSINESS...

WHENEVER PEOPLE OPEN A BUSINESS TO THE GENERAL PUBLIC, it is generally understood that the goods and services that this business offers to the public can be commented on and their reputation lives or dies according to how many people are pleased with the service and whether or not they think the service and goods were worth the price.

Such commentaries of OPINION are part of the First Amendment of the Bill of Rights.
You own the business and you aren't delivering what a majority of people want and they tell others -- too bad for you.

When a simple opinion about a business becomes a irresponsible rant and the ethnic heritage of people become part of it when it does not pertain to the topic, I think the poster has a PROBLEM.

AM I GOING TO BELIEVE THEM WHEN THEY RANT AND RAVE WITH NOTHING TO BACK IT UP BUT A BUNCH OF WILD***, UNDOCUMENTED JIVE?

I don't think so.

IF YOU THINK A PLACE HAS RIPPED YOU OFF -- YOU DON'T GO BACK.

ALL I WANT TO KNOW IS: WILL I GET WHAT I PAY FOR THERE. AND WHY YOU DIDN'T AND WHY YOU TELL ME I SHOULD STAY OUT OF THERE AS IT PERTAINS TO THE GOODS AND SERVICES SOLD IN THERE.

I DON'T CARE IF THE OWNER IS A SPACE ALIEN WITH 19 HEADS OR IF THEY ARE HIRING TURNIP HEADS TO DO THE WORK IF I GET THE SERVICE I PAY FOR.

Since its inception the Internet has become a powerful tool for research and information, and more recently a place to network people and ideas. Unfortunately however it's also created a forum for individuals to post comments of any kind, regardless of their factuality. This means that even companies with proven track records of excellent service, life-saving products and solutions, long-term personal relationships with its clients, and proven media support can become victims of fraudulent behavior, including slander, defamation of character, and overall outlandish accusations. This is truly unfortunate, since networking sites like RipOff Report are designed as a protective umbrella for consumers and not as a forum for cyber bullying and online identity impersonation. When this happens, everyone looses, both businesses and consumers alike. It seems to happen more often than we know; as we're all aware, Yelp, another consumer protection site, is already under suspicion of the same online behavior and has a lawsuit pending as a result.

As stated in the official company posting on June 26, 2008, part of Klassic's International's 30-year history of client service is to support and investigate any and all concerns made by its clients, and that includes the occasional concerns of which a customer may express dissatisfaction with a service provided. Clearly, no business is perfect, and good customer service is simply fulfilling a customer's request for product or service correction. Any reputable organization would be willing to do this and very capable of addressing the issue. And, as we've said before, despite the frivolous claims made on this website, Klassic's International could not have serviced for more than 30 years its ongoing, returning clients if the company was forever unwilling to provide its customers an honest product and service. In fact, our service is so good we proudly wear the same products we sell to our customers.

Even with this level of client dedication, there will always be the occasional customer that requires options for customer satisfaction that go above and beyond the current capabilities provided by any organization. While these types of situations are rare, no business is without its customer challenges. The key, however, is that when claims of the customer are clearly stated to a business, along with the individual's attempt to work with the company in having its concerns addressed, these claims can be addressed as valid. This approach gives both the consumer and business a chance to rectify the situation.

If a customer still feels his/her concerns aren't being met, he/she would be well within his/her rights as governed by free speech protection to voice those concerns, and that is the purpose of websites like Ripoff Report. In effect, these kinds of reports can help both a business and consumer the bottom line is, consumers want good product and services and customers want to patronize businesses that stand by their products and services. Klassic's International has and always will support this creed.

It's for this very reason that Klassic's International has chosen to respond to the claims posted on November 23, 2008 and December 17, 2008. Rather than adhering to the Ripoff Report guidelines outlined above, the writer of these postings has created a hotbed of rhetoric, opinion, and out-and-out slander against the entire staff of Klassic's International.

What seems more than clear is that the so-called Ms. Anderson has used the stand-alone posting on November 19, 2006, of which Klassic's International reviewed as a valid posting and responded accordingly, as an opportunity to create multiple user names to perform the defamatory online postings on November 23, 2008 and December 17, 2008. Given the frivolous accusations and vindictive and vile commentary in both postings, and the fact that one posting is an obvious attempt to impersonate the online identity of a Klassic's International staff member, (reference posting on November 23, 2008 supposedly written by the author of this official posting, Jo Owens), it's clear these postings are nothing more than one person's emotional outburst and direct effort to defame the character of all members of the company, regardless of what the online identity indicates.

Given the preponderance of Internet cloaking behavior on websites like these, Klassic's International is aware that comments about its company can range from highly positive to absolute falsehoods (synthetic hair versus human hair, buying from e-bay, using secondhand stock from China, unlicensed and drug-addicted staff, etc.) to downright lewd and lascivious, (family and staff member is accused of having an incestuous l*****n relationship with the owner, as the impostor posing as Jo Owens indicates on the November 23, 2008 posting). For the record, Klassic's International is a family-owned and run business, and only today's writing and the posting on June 26, 2008 are official company responses from any members of the organization. As might be expected, Klassic's International is pursuing an investigation of this matter, given the obvious employee identity breach (not to mention the horrible misuse of punctuation, spelling, and the overall inappropriate use of the English language).

Additionally, one issue in particular intrigues us: if the so-called Ms. Anderson had a clear concern about the services she received, why isn't she attempting to have her issues resolved through a reputable mediator, i.e. the Better Business Bureau?

The so called Ms. Anderson, the name of which Klassic's International has never had as any client, claims to be filing a report with the Better Business Bureau, but waited until Winter 2008 to voice her concerns online from a supposed service that allegedly occurred by Klassic's International in Spring 2007; that's over a year and a half longer than anyone who'd truly been victimized by an organization would wait to report their experience. For the record, Klassic's International has been a member of the Better Business Bureau for years, and maintains an A1 rating with the organization. Further, it wouldn't take anyone who had been victimized 4 years of getting services to figure out that they'd in fact been victimized no customer who has been a victim of any company would keep returning to that same organization for 48 months requesting the same service, only to say 4 years later they were victimized.

Additionally, Klassic's International has always supported a free-enterprise marketplace in which businesses can make the best choices in providing a service and consumers can make the best choices in obtaining services best suited to them.

Unfortunately however this win-win situation can be easily tarnished by anyone bearing an unfair agenda. Simply put, there are some who simply believe that all businesses that have achieved any level of success have become successful by preying upon the pocketbooks of the innocent consumer as opposed to being rewarded for years of providing excellent service to its customers.

In cases like these, the real predators are the obsessed individuals who have an almost fanatical fixation with someone in the organization (in this case the fixation appears to be with the owner many will call this stalking) and are out to strategically defile that person by any means necessary. Though it pains us to admit it, Klassic's International is well-aware that the company's proprietary skills set, custom, one-of-a-kind products and services, and highly individualized one-to-one customer service makes some people highly uncomfortable further to the point, having to pay for good quality simply doesn't sit well with everyone. Again, given the circumstances associated with these postings, and what visibly appears to Klassic's International to be the first stages of stalking, Klassic's International is pursuing an investigation of this matter.

As always, Klassic's International has encouraged any members of the public to perform accurate research on any company on which it plans to patronize. As consumers, we are always in search of a product or service that values us as individuals, and Klassic's International's services are directly motivated by this fact. Further, truly dedicated business owners are in fact consumers themselves and will therefore always strive in their businesses to treat others as they themselves wish to be treated. To this end, we can only hope that whatever mental instability the writer of these comments is experiencing soon passes, but we must also be clear that Klassic's International will not stand to have its three-decades-old-track record blemished, tainted, and blatantly abused by someone unwilling to say to all of us in person, both at Klassic's International and in this online community, what she so righteously professes online to be true.

Given the noble goals established by the founder of RipOff Report, who is, like Klassic's International, a small business working to provide customers with a positive customer experience, Klassic's International's hope is that Ripoff Report will be used by its collective community not as a place for slander and character defamation, but instead as a resource to well-deserving people searching for a good businesses to patronize.

Best regards,

Jo Owens
Klassic's International