• Report: #1099906

Complaint Review: kleargear.com

  • Submitted: Sat, November 16, 2013
  • Updated: Sat, November 16, 2013

  • Reported By: Ripoffcompany — Exton Pennsylvania
2885 Sanford Ave SW Suite #19886; Grandville, Michigan USA

kleargear.com Rip Off Company, that takes your order, but NEVER Sents out your order. Grandville Michigan

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 KlearGear.com should win an award for the worst online store of the year.  The customer service staff, would keep transfering me every time I ask were my order was.  I work for a children day care center, we order the items we needed 2 months in advance for an event we had at our center.  They said that the shipment would be here in 5-10 business days, we paid extra for 3 day shipping.  After a full week, no items.  First excuse was that we had some of the items not in stock yet, but we want to ship them all out together.  I said just charge us twice for the shipments.  I wanted the ones in stock mailed out.  5 days later...no packages.  Called Customer Service again, explain the last call the week early to the new CSR and I could here laughing in the background, to make sure I wasn't hearding things, I called 3 co-workers into my office, put the phone on speaker and we all had laughing.   It took them 65 days to get the items to me.  The event took place, 3 days before we got their items.  Don't order from this company.  Lack of Leadership and Customer Service.

This report was posted on Ripoff Report on 11/16/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kleargearcom/grandville-michigan-49418/kleargearcom-rip-off-company-that-takes-your-order-but-never-sents-out-your-order-gra-1099906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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