• Report: #1071393
Complaint Review:

Konene & Assoc

  • Submitted: Tue, July 30, 2013
  • Updated: Fri, September 18, 2015

  • Reported By: pain is no shame — Dallas Texas
Konene & Assoc
3600 Gaston Ave #360 dallas, Texas USA
  • Phone: 214 820-7246
  • Web:
  • Category: Doctors

Konen & Assoc aka Dr Konen, Dr Flanagan Pinnacle Pain Mgt Dallas (not Forney) inadequet care unethical testing and billing dallas Texas


*General Comment: Ridiculous


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 I have been a patient of Baylor Center for Pain mgt since 2011 (formerly Pinacle pain mgt of dallas). I had one visit with Dr brian Flanagan who never put a finger on me to check my ROM or pain level using oswestry scales prior to scheduling a series of epidural steroid injections.  The injections were done at 3 different facilities, and I never had any relief from the pain.  My injury is not facet, disc or joint pain, and the theory was that most likely these would not have any relief anyhow. After the initial “exam” with Dr Flanagan, he never physically visited with me again. Each month I visited with his FNP Sarah.  Although I did like her, she basically had my prescription completed and waiting on me when I walked in the exam room. I knew that the ESI series is typically 3, so I never really questioned that. Never did anyone ever examine me nor did they change or offer to change medications or treatments until all 3 ESI’s were complete. Also, each time I went in, my prescription, although completed by Sarah, was signed by Dr Konen or Dr Flanagan. (I still have never even seen Konen) A year later, and there was still no change in my treatment, and pain was increasing.  A family member and myself demanded to speak to Dr Flanagan. Again he didn’t do any examination, only decided I needed a spinal stimulator. Again, I comply. After surgery to do the test implant, it was found that the leads were not placed in the proper region of my spine. I was sent home any way and was told that if it didn’t eventually help me, to call Sarah and have her remove it.  Well, obviously it didn’t help. I called the manuf. Rep, scott and informed him of my dilemma. Long story short, I have to date had 4 ESI’s, 2 trial neuro stimulators,(that are out of network and you have no clue till you get the bill from medtron. They don’t even file the claim. They assume you owe whatever the  insurance in network percentage is, not paying attention to the fee schedule you would actually be paying against if in fact they were in network therefore it never gets applied to your yearly accumulations at the insurance company-deductible, out of pocket, etc.), 2 lab test’s via urinalysis that was charged to my insurance for $3700.00 each one, for drug compliance testing (that by the way is out of network with all insurance companies-no worries because they only charge us in network fees up to $250 out of pocket per the office manager). So since I signed the form in the hallway saying I realized that the lab company is solely owned by the doctors in this practice, I am liable for the charges (which btw end up being almost $250 my part after my insurance paid). I have had heated discussions with my physician regarding all of the treatments or should I say non treatments since literally nothing is working. I have gone without pain medication because the FNP said she would call in something if the stimulator didn’t work, only to find that the doctor overrode her decision and decided I needed to come in for an actual appointment, even though I was in their office, they had nothing available.  I have gone round and round with Dr Flanagan and now I have finally changed to someone else within the same practice. This doctor is a female and I love her so far. She took time to visit with me, went over everything in the past 2 years and changed medications that finally helped me.  Due to my diagnosis there is no real fix for my problem. I was told that I am just going to have to be made comfortable as they can. So as my body becomes accustom to the medication, I will need to change to something else. I want to say that the office staff, may be “ethnic” as another patient stated on their rip off report, but that has absolutely NOTHING to do with their abilities to perform. I LOVE the staff. Especially, the front office girls. They are a product of their environment, folks need to realize this. They have to feed their families too, and they only tell you what they are told to say from their bosses, the doctors. So if you have a beef with one of them, remember that information. However, Sabre and the others have only been professional with me, never anything less. I have come to realize that Konen and Flanagan have their hands in several pots. Kickbacks if you may, from the neuro-stimulators, (Dr Flanagan and Scott are buddies) and then with the lab they require you to have compliance testing thru.

This report was posted on Ripoff Report on 07/30/2013 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/konene-assoc/dallas-texas-75246/konen-assoc-aka-dr-konen-dr-flanagan-pinnacle-pain-mgt-dallas-not-forney-inadequet-c-1071393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee ..inside information


AUTHOR: Anonymous - (United States)

Patients Beware - You will be over-charged a FORTUNE and SCAMMED!

StarHealth Group Holdings, LP and their multiple shell companies under the direct supervision of Dr. Konen, Chris Hettich, CEO, and Mason Maltz (Chief Revenue Officer) run an extensive, organized scam to defraud the US government, the State of Texas and unsuspecting insured patients and elderly. Here's how they do it..

StarHealth incentivizes physician groups they work with, such as Konen and Associates (see names below), to prescribe unnecessary and extremely expensive urine drug screens and compound pharmacy prescriptions to nearly all patients they see.

Andy Konen, M.D.

Brian Flanagan, M.D.

Amanda Toye, M.D.

David Keelen, M.D.


StarHealth then forms an LLC (Let's call it KonenStar, LLC) with the physician group and directs all prescriptions to crooked labs (Sanitas and Salutaris) and compounding pharmacies (Boerne Drug) that will overcharge patient's health insurance. Then these crooked entities report that they pay StarHealth for "Revenue Cycle Analytics" though it is actually for each prescription they send.

StarHealth then washes the dirty money and pays it back to the physicians through "KonenStar" after taking a sizeable chunk.

Patient's are left with huge outstanding medical bills and the taxpayers end up holding the bag for all the defrauding of Medicare and Medicaid.

Chris Hettich, Mason Maltz, Andy Konen, M.D, StarHealth and the rest of the people involved in this scam have stolen over $20 MILLION in revenue.

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#2 General Comment


AUTHOR: Long-Term Pain Patient - (USA)

 I've been a patient of Dr Konen for around 15 years. Every three months I go to his office once and many times twice during that timeframe. That's a lot of time and I have NEVER experienced or witnessed anything but 100% respect and care. I'm not the type of person to post things on websites but when I stumbled across this ... I had to post. It's like another planet that has been described. Some people exaggerate and blow things out of proportion. And, some people can never be happy. It has to be one or both. Go find another doctor if you don't like them but be honest that you are a big part of the problem. One last comment: Be your own advocate. If you want more time with Sarah or others, if you want an appointment with Dr Konen ... Ask for it. They will give you what you need. As far as billing, ask questions. Because healthcare overall has gotten out of control with insurance, malicious lawsuits and greedy pharmaceutical companies ... no one has time to carry you down the trail ... Walk the trail or take an alternative route but stop expecting someone to hold your hand.

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#3 Consumer Comment



These 2 male doctors could care less about their patients,,, even though they smile and act like they are there to care for you as a REAL caring doctor would... They both make alot of money doing pain injections under flouroscopy and will even lie to the patient esp when they get spinal fluid back and end up giving you a mechanical meningitis,,,, and have other doctors that cover it up for them like it never happened...I would NOT let them treat my dog,, let alone another human being.....Take my word,, seek care somewhere else...

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