Koodo Mobile Owned by Telus Overcharged on bill, customer service rep yelled at me plus lied about corrections and when call back my management would take place. Almost $200.00 overcharged on just one bill Internet, Ontario

Every few months I have to battle with Koodo. They constantly over-bill for the two phones I pay for. One is for my son and one is for me. We have different needs so different plans are to be in place. I purchase ones which closely match our usage to avoid additional charges. We are both to have unlimited text messaging but an additional $60.00 plus was added to my bill.

I was assured the total for the two phones this month after complaining about the overcharges for last month including taxes would be no more than $150.00. The bill came in at $315.21.

When I called last month to speak to a customer service rep I was yelled at. I asked to speak to a Supervisor and was told there was none on site. I was told I would receive a call from one in two to three days. Well the call came a week later. Promises of lower bills were made. I was lied to again and the higher bill reflects this. I need to find a more honest company to provide my service.

There is lots of competition out there now so I am checking to see who can deliver on what they advertise.

In researching on the Internet about Koodo Mobile I discovered my complaint with this company is a common one. I also found very few people were happy with the customer service now in place with this company. I guess they no longer care about their customers.

I found their current TV ads amusing because they are so intent on telling you about their wonderful non- existent customer service. Their Mascot is trying very hard to sell you on this idea!