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| Kyocera Wireless 9520 Towne Centre Drive
San Diego, California United States of America |
|
Kyocera Wireless Lousy product and support San Diego, California
REBUTTAL BOX™ | Respond to this Report! | Consumer Comment
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I purchased Kyocera Rio E3100 phone brand new from my carrier's website for $80. I wanted the touchscreen, the Bluetooth, and the media player support features available on it.
Allow me to present my opinions of the good and bad of this phone.
The GOOD:
- size and weight of the phone are nice.
- support for microSD cards.
- bluetooth support
The BAD:
- The phone has a cheap, plastic feel to it.
- The proprietary website browser does not save your homepage preference and only displays text and pictures. No multimedia support.
- The phone's media player does not support the standard way of storing mp3 files on an sd card (artist\album\title format) but only works if you place ALL your mp3s in a certain directory.
Less than one month after purchasing it new:
- the touchscreen became intermittently non-responsive until it was not functional at all.
- The charging port stopped working
- Kyocera refused to honor the warranty because the charging port was damaged, though they would gladly repair the phone for $57.50. Needless to say, I now own an $80 paperweight.
Allow me to present my opinions of the good and bad of this phone.
The GOOD:
- size and weight of the phone are nice.
- support for microSD cards.
- bluetooth support
The BAD:
- The phone has a cheap, plastic feel to it.
- The proprietary website browser does not save your homepage preference and only displays text and pictures. No multimedia support.
- The phone's media player does not support the standard way of storing mp3 files on an sd card (artist\album\title format) but only works if you place ALL your mp3s in a certain directory.
Less than one month after purchasing it new:
- the touchscreen became intermittently non-responsive until it was not functional at all.
- The charging port stopped working
- Kyocera refused to honor the warranty because the charging port was damaged, though they would gladly repair the phone for $57.50. Needless to say, I now own an $80 paperweight.
This report was posted on Ripoff Report on 12/03/2012 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kyocera-wireless/san-diego-california-92121/kyocera-wireless-lousy-product-and-support-san-diego-california-977275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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