• Report: #1081919
Complaint Review:

L Mesa RV

  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: LLS2013 — Gold Canyon Arizona
L Mesa RV
1740 S Mesa Dr Mesa, Arizona USA


REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We recently purchased a 2013 Winnebago Itasca from La Mesa RV in Mesa AZ.  We planned to tow a 2012 Ford Edge behind the Winnebago.

 La Mesa RV installed the tow bar they recommended, with the end result being the Edge drifted all over the road. They assured us they had the solution and installed an additional part to the tow bar setup. After the test drive the Service Advisor informed us they had not corrected the problem and the unit was not safe to drive. He said they didn’t know how to solve the problem - it had never happened before.  To date, no one from La Mesa RV has given us an explanation as to why our Winnebago could not safely tow the Edge. 

We contacted Winnebago. They confirmed that it should easily tow the Edge. No one from La Mesa had called them to ask for help with the problem.

We incurred large expenses throughout this period. We approached La Mesa RV about reimbursement; the request was escalated to corporate headquarters in San Diego. They offered us minimal compensation and said we should have done more investigation into the towing setup, somehow it is our fault they couldn’t correct the problem. They also referred to a section of the contract that did not apply to our situation. We were told the Service Manager took it out for the final test drive. It was his opinion “it will tow the Edge, they may not like the way it tows but it will tow”.

We thought dealing with the largest Winnebago dealer in AZ would provide us with experts in this industry.  Clearly, they are so large they have no incentive to resolve customer issues. They do not belong to the Better Business Bureau.

This report was posted on Ripoff Report on 09/05/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/l-mesa-rv/mesa-arizona-85210/l-mesa-rv-unacceptable-customer-service-from-la-mesa-rv-mesa-arizona-1081919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on L Mesa RV

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?