La Fiesta Ocean Inn And Suites on line Bait and Switch Saint Augustine Florida

On Dec. 20th, 2008, I found what I thought was an internet promotion on the "La Fiesta Inn" web sight. They had a particular room advertized for $0. per night for 2 nights. The other rooms were different prices. I booked that room for those 2 particular nights. My credit card was charged some kind of tax and a confirmation was emailed to me.

I was very excited as I had just finished cancer treament and this would be my celebration trip. The special made it financially possible.

I called the hotel to see if I could change the reservation dates. I was informed that even though the clerk could see where I had reserved the room for my confirmed price, they could not honor my reservation for the orignal or any other dates but they would give a 10% discount off the regular rates.

On Dec. 21st, I received an email stating that the rate for my room would be $179.99 per night. Six days prior to arrival my card would be charged $182.54 for the first night. The rate shown was before the 10% discount to be applied at check-in. It was written like a confirmation.

On Jan. 3rd. I received an email asking me to let them know if I would be keeping this reservation or they would cancel it on Jan. 15th. I emailed them back and told them I did not want to report them to the BBB etc. and wished to work this out amiacably. I asked them to honor my orginal reservation.

On Jan. 14th I received an email stating "In as much as you have clearly stated your dissatisfaction with our Inn prior to arrival and since there is ample time to find alternate lodging, it is in our mutual best interest that we have cancelled your reservation."

Paula
Greenbrier, Tennessee
U.S.A.