• Report: #346501
Complaint Review:

LA Fitness - Body Of Change - Pro Results

  • Submitted: Tue, July 01, 2008
  • Updated: Thu, July 03, 2008

  • Reported By:Mount Laurel New Jersey
LA Fitness - Body Of Change - Pro Results
4300 Dearborn Circle Mount Laurel, New Jersey U.S.A.

LA Fitness - Body Of Change - Pro Results De-Frauded Account, Trainers, Managers signed up for Unapproved Sessions, Wont Cancel, Breached Contract Mount Laurel New Jersey

*Author of original report: Change of Luck - LA fitness

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I joined LA Fitness' Body of Change aka Pro Results in March 2008. I am trying to cancel because the trainers at LA Fitness have breached my contract and they wont let me cancel! I've been given the run around and I want out of the contract, but I'll explain the events and hopefully, someone can hear me out.

First, the amount to be charged per month was incorrectly explained to me. I thought it was going to be half the price I was billed. I thought $149, it was $312. I didnt notice the charges on my account until into the 3rd month of my membership...

At that point (April), I went into the gym and spoke to a trainer who explained to me that the amount was correct, and it was my mistake. $149 is the sign up fee, not the montly rate. Turns out the trainer incorrectly explained the contract amount to me and I am still stuck with this binidng contract?! I sucked it up and asked how do I cancel. The trainer told me to write a letter to home office. That's what they all say, but we know calling corporate or sending a letter doesn't work.

Now on top of that confusion, and this is where it gets GOOD!!!!!!
I learned that this gym had recently fired several trainers, along with the training manager. Trainers were marking they had trained customers, taking sessions away from them, but they really never trained the person and I was one of them! I found this out by creating my online LA Fitness account and saw that there were 5 different trainers listed as having trained me. A few of which repeated on one day, and realistically only 1 of the trainers was the legit trainer I worked with, so I knew there was a problem. Everyone should double check their accounts!

What irks me further is that they were aware of these bad apple employees, but never brought it to the attention of their customers. Rather than being honest (which may have actually made me happy and kept me in the prgoram), they just pretended it didnt happen. Well I noticed, and brought it to their attention, so their concession was to refund to me the stolen sessions. I dont think that's enough.

The training manager was fired because he created an account for a trainer that didnt even exist and was collecting that paycheck on top of the managerial one. Such a shady operation!!!!!

Now I figured this out because I know a lot of people in my area (the GM openly admitted this to me as well), but I knew it impacted my account because of logging in online. What happens to the little old ladies that dont have a computer and dont have a means to check that their sessions are correct? No one at LA Fitness is going to bring it to their attention. It's such a scam!

So at this point, I get my sessions back, but I am so turned off by the program that I have not scheduled any new sessions since May.

I sent a cancellation letter to home office on June 2nd, but never heard back from anyone and ultimately was billed again.

I finally am able to speak to the GM of the Mount Laurel facilities on 7/1 and explain my situation to him and he tells me that they did not breach the contract; they gave me back my sessions, they fired those bad seeds, brought in new "loyal" trainers, so I should be happy!

This is ridiculous!!!! If it happened 5 times, it can happen again at any time. They breached the contract and the GM doesnt care. I am not asking to get my money back, I even offered for them to bill me two more times, so half the membership was paid for and call it a day, but the GM wouldnt buge.

I am now waiting for a call from the District manager, who will have reviewed the report from the GM (which recommends it not be canceled). I have my fingers crossed that this guy is a little more understanding and actually bites the bullet and cancels my contract, but I doubt he has a heart.

I am fully willing to call the Local 10 news, 7 on your side, basically any and all news stations that are interested in hearing this story, along with the local papers. BBB is definitely going to hear from me.

Lastly, I tried the bank thing, but since it's a "contract" they cant help. I may try it again though, since LA Fitness breached our contract and they wont recognize my requests...

Oh I hope this helps, if anyone wants to file a class action suit, you can call me anyday!

Mount Laurel, New Jersey

Click here to read other Rip Off Reports on LA Fitness Body of Change

This report was posted on Ripoff Report on 07/01/2008 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/la-fitness-body-of-change-pro-results/mount-laurel-new-jersey-08054/la-fitness-body-of-change-pro-results-de-frauded-account-trainers-managers-signed-up-346501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on LA Fitness - Body Of Change - Pro Results

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Change of Luck - LA fitness

AUTHOR: Lisa - (U.S.A.)

My luck may have just changed today about my siutation with LA Fitness. I talked to a reasonable manager at the fitness center and he actually is going to see what he can do about canceling. Horaaay! He even said all of the above was a legitimate reason to cancel out of the contract.
SO my advice, if anything like the above has happened to you, track your efforts the whole way through, be reasonable, and it just may work out for you.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?