Report: #1039317

Complaint Review:,NY

  • Submitted: Sat, March 30, 2013
  • Updated: Thu, April 11, 2013
  • Reported By: Sandy J Colorado — Fort Collins Colorado
    385 Pearsall
    Cedarhurst, New York
    United States of America,NY Refused to give return information via email (b) order shipped with no invoice for returns Cedarhurst, New York

*Author of original report: Lab88 honors customer satisfaction.

*REBUTTAL Owner of company: 1037131, no email invoice

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While looking for an independent anti-wrinkle cream review website, one claiming to be independent ranked the Beaute de Paris product line as #1 based on company reliability, customer reorders, price, return policy, and product ingredients.  When I clicked on the Beaute de Paris name, it's seemingly official website appeared with an offer to purchase the product at reduced prices.  At no time was Lab88 listed as the actual online company for these orders.  The site for ordering was listed under the Beaute de Paris label.  The problem began when I attempted to submit my order.  A default page would appear; next a blank grey page would appear saying"Your cart is empty.  Order now"  and the first page for shipping information would appear.  I tried it 3 more times with same results; thus, I decided it didn't work for I never actually entered a  final page for order review and "submit Order" tab.  I quit trying and moved on not ever thinking someone was receiving these nonreviewed and nonsubmitted orders.

The next day all four attempts to order were on my email as submitted orders with order numbers.  I immediatly contacted customer service for Beaute de Paris and explained the shock;  I asked for a return number and procedure (Their site stated returns were allowed for 100% customer satisfaction was their policy.), and told them I would be returning each order unopened, for I would never have ordered 4 times!

I have had no response; I didn't know that Lab88 was the product handler, and Lab88 has no return information included. 

I will start trying to connect with Lab88; if they refuse to work with me, I will come back to this account and update.

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Updates & Rebuttals


#1 Author of original report

Lab88 honors customer satisfaction.

AUTHOR: Sandy J Colorado - ()

 After I filed my original report for Lab88 (Beaute de Paris), the company called to explain that their on-line order department caught the error and immediately cancelled the errant orders and refunded the charges that same day.  My VISA statement concurred with their statement. 

The manager's call was courteous and reassuring;  the claims of 100% customer satisfaction by Beaute de Paris was met; thus, I am amending my first report of dissatisfaction with Lab 88, for I believe they are concerned about addressing customer complaints.

Their web page should be taken down or updated for it is not valid.  The only way I could pull my contact information together was through an obscure website not connected with Lab88.  They should also include an invoice with the packaged product;  the invoice should include a contact number for customer service.

Since I know that Lab88 has a customer service connect, and it will honor the product return policies by the companies it represents, I would not be hesitant to order from Lab88 again.

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#2 REBUTTAL Owner of company

1037131, no email invoice

AUTHOR: alan at extention 101 - ()

Dear Sandy:

Let me begin by telling you I am very sorry that you had aless then excellent experience with one of our products.

Lab88 is a multi-product consortium company that sells supplements, health and beauty aids, as well as natural products of all kinds. The company has sold probably a few hundred skus throughout our 13 plus years in business. Lab88 is one of the oldest and most reputable healthcare product providers in the online industry. While our products can sometimes be found in upscale locations like duty free shops, hotel chains, doctors offices or spas, for the most part we sell directly to the consumer. Lab88 products  are innovative solution products that because of the nature of the product are expensive to manufacture and therefore to make the products available at reasonable prices we cut out the middle man. You get great products and you get them promptly! 

Enough about us. You mentioned in your complaint that there was a technical glitch  where a grey default page kept popping up. It seems that your computer may be a bit slow and eventually you would have seen the confirmation screen but since you hit the enter button again a new order was generated.  The email that you received are generated from those confirmations and are sent within seconds of an order being placed. Thats just an extra precaution for situations such as yours. In this world of never ending programs added to computers sometimes there just is clogged memory and computers that were once fast have become slow with time.  

In any event, while lab88 has 24/7 customer service, I am actually at my desk  Monday thru Friday from 9AM -5 PM, EDT.  Since you did not put in your full name I cannot reach out but I would love to hear from you and I will make sure we put this issue to rest. Please call me or anyone in our customer service department as they have all been appraised of your very rare situation. We do not like unhappy customers. Call us toll Free at 888.LOOK NICE , that 888.566.5642 and hit extension 101, thats my private extension. 

All the best- alan

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