• Report: #1080508
Complaint Review:

Landau Jewlery Stores

  • Submitted: Fri, August 30, 2013
  • Updated: Fri, August 30, 2013

  • Reported By: Tre — stamford Connecticut
Landau Jewlery Stores
Allentown, Pennsylvania USA

Landau Jewlery Stores BUYER BEWARE - ALL WARRANTIES NOT THE SAME Allentown Pennsylvania

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

 Do not purchase from this company. Purchased a 14k gold ring with a CZ stone to wear every day as my "good" ring has too much sentimental value to loose. The CZ clouds over every few years, and the company offers a free lifetime guarantee of the stone. I went into one of the stores to have the ring sent back, and was told, to my amazement, that it now costs money to have the stone replaced.

Spoke to a very nasty woman in customer service who told me their policy had changed and now they were charging 50 to change a stone due to "the increase in the price of gold".  I told her I felt it was unfair as that wasn't the original warranty I was given, and I had never paid before.  I was told that I would have to leave a voicemail for the owner of the company, he would listen, decide in his sole judgment if the fee would be waived, and she would get back to me.  When I asked how long it would take to get back to me, I was told "eventually".

After not hearing back, I filed a complaint with PA BBB and after they made three attempts to reach the company, they finally got a response that basically said "The customer ABUSED the ring", "She arbitrarily wants the stone replaced".

First of all, how do you abuse a ring???? Second, NOBODY from the company, other than a very snotty sales associate, looked at the ring, and the sales associate said "yeah, it looks like it may have clouded over, but they'll take FOREVER AND EVER AND EVER to fix it, if at all".

Don't purchase anything from this company. If you google them, the list of complaints goes on and on.....and on and on......



This report was posted on Ripoff Report on 08/30/2013 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/landau-jewlery-stores/allentown-pennsylvania/landau-jewlery-stores-buyer-beware-all-warranties-not-the-same-allentown-pennsylvania-1080508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Landau Jewlery Stores

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?