• Report: #580629
Complaint Review:

Lane Bryant On Line Store

  • Submitted: Sat, March 13, 2010
  • Updated: Sat, March 13, 2010

  • Reported By: Claudia — Lake Forest California United States of America
Lane Bryant On Line Store
Internet United States of America

Lane Bryant On Line Store Bad Policies!! Store error, sent wrong item, refused to credit my card. Forced to buy new one at higher price. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I placed an order online. One item was sent wrong size. Their error. Lane Bryant refused to exchange, had to repurchase at higher price and never refunded. On 12/01/09 I placed an order with Lane Bryant as they were having an online sale, buy two get two free. I received my order and one of the items was the wrong size. Correct on the order form but they shipped wrong size. I called customer service and was told they would not exchange it, even though it was their error. The only way I could get the correct size sent to me was to make a new order and purchase it, at the original higher price. I was assured that once they received the wrong size bra they would then refund my cost back to my card. They also said I had to wait for the return label to get to me before I send it in to make sure i was given proper credit and that would take several weeks. I asked several times if I could just return the bra first then they could just exchange it for the right size and they refused. So I was forced to make a new order just so I could get the correct item. When I finally received the return address label I immediately sent the wrong size bra back..they show it was processed on 2/09/10..just passed the 60 day no cash refund mark. I then received an email saying they got it and I was credited 0. So no store credit, nor a refund. When I called to straigten it out I was informed that the original price of the bra was zero since it was the "free" one from the buy two get two offer. I explained multiple times that I had to repurchase it at the higher price since they wouldnt exchange and was given the run around. Finally I got emailed a store credit voucher, not even for the total cost I paid! The customer service reps were very very rude, especially Adam who told me it was my own fault for giving them my credit card number again, the supervisor, theresa has ignored all my phone calls...even though i said i would call every day until this matter gets resolved to my satisfaction which would be a refund to my card not store credit as i will never shop there again. 

I feel as if Lane Bryant is doing some sort of bait and switch.  Enticing customers with a sale then when the wrong item is sent, forcing them to purchase it at a higher rate. Their policy of making the customer place a new order seems wrong and illegal. I will never shop there again and tell everyone i know. There really needs to be a class action suit against these sorts of practices. Its not about money but principle. Lane Bryant, and Charming Shoppes, Inc should not be allowed to treat their customers in this manner. I have spent countless hours on the phone trying to straighten out what was their error and they have refused to be helpful the entire time. Shame on them.

This report was posted on Ripoff Report on 03/13/2010 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/lane-bryant-on-line-store/internet/lane-bryant-on-line-store-bad-policies-store-error-sent-wrong-item-refused-to-credit-580629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Lane Bryant On Line Store

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?