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Report: #1454476

Complaint Review: Larry H Miller Hyundai - Albuquerque New Mexico

  • Submitted:
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  • Reported By: James — Albuquerque New Mexico United States
  • Author Confirmed What's this?
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  • Larry H Miller Hyundai 8800 Lomas Blvd NE Albuquerque, New Mexico United States

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The Sales Staff negotiated and promised several discounts (miltary, rebate and True Price matching). All was written down on a worksheet that looked good (this worksheet disappeared in the Finance Office).

It got very late, then we where moved to the "Finance Office". He at first appeared very friendly and co-operative but did not allow us to see what he was doing on his computer screen. He then said that "his old dot matrix printer was slow and could we just please sign the finance forms before he ran them through the printer?" We were tired and it was late, so we did as asked (we are in our 60's).

We thought we had a good price. After the paper work was done and folded neatly into a cardboard folder, we took possession of the car and went home.

I was notified by my Credit Union (days later) that the Loan was approved and what the payment would be. I was shocked to find out that the "Finance Man" had added $5000.00 in added extended warranty fees and insurances and had not given us any of the promised discounts.

Now, we have a 10 day return policy in our state but this all came to my attention 1 day after the deadline and my signature was on the bottom line.

I'm getting old and stupid so this is a WARNING to anyone out there. Larry H Miller Hyundai on Lomas Blvd in Albuquerque is a Con and a Rip-Off.

This report was posted on Ripoff Report on 08/01/2018 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/larry-h-miller-hyundai/albuquerque-new-mexico-87112/larry-h-miller-hyundai-southwest-hyundai-jacked-up-the-final-purchase-price-with-a-printe-1454476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner

#5 General Comment

Elder abuse law in NM

AUTHOR: Robii - (United States)

POSTED: Tuesday, October 09, 2018

 https://www.nmbar.org/NmbarDocs/PubRes/NMLawyer/NML-ElderLaw.pdf Click the link and the NM Bar newsletter has a lot of info on elder abuse law NMSA 1978, §§ 24-7A-1 to -18

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#4 Consumer Suggestion

Cancel your warranties in writing

AUTHOR: Cowboy - (United States)

POSTED: Sunday, August 12, 2018

So Dealers or more specifically financiers within dealers get kick backs and incentive to either raise interest rates by a couple points or sell you extended warranties to get you in their repair shop where they will make more money off of you. Good news is you can cancel these warranties, usually for the full amount if it is within 3 to 30 days depending on what your contract says. Other wise it will be prorated due to some of the warranty time coverage being "used". This is an extremely shady practice by dealers and they will continue to do it, just like GAP insurance at a dealer has about a 200% to 400% increase in cost so they can pocket the difference. I to have learned this all the hard way and for future will talk to finance banks/credit unions before i ever step foot in a dealer, go in "cash" in hand and only work with the end price, never letting the dealer handle numbers as they will hide you from your credit score, true interest rate and so on. Dealers will never show you true interest rates from banks as they will usually mark it up and pocket that extra % they added on.

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#3 Author of original report

Dear MissyMo

AUTHOR: James - (United States)

POSTED: Friday, August 10, 2018

No, we do not have buyers remorse. We love the car. But trading in back to them for the downgaded version would upset my wife.

Hyundai builds some nice cars. And as for the "go ahead and sign the papers" scam, yes we where too trusting. It has been 24 years since we have bought a new car.

And their system wore us down. What I am warning everyone about is this sytematic scam process and that the True-Car quote was worthless. We had thought that the barganing was all done when we went to the "Finance Director" and the rest was simply filling out the forms. It turned out that it was "starting out from square one with a different crew".

Just take heed and be warned.

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#2 Consumer Comment

Question for you

AUTHOR: MissyMo - (United States)

POSTED: Friday, August 10, 2018

Why were you so stupid as to sign a blank form??  Surely in 60 years, you've learned that!!  Sounds like buyers remorse to me!

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#1 Consumer Comment

Suggestion

AUTHOR: Robert - (United States)

POSTED: Wednesday, August 01, 2018

If what you are saying is true, you may actually have some legal recourse.

Check out your State's Elder Abuse laws. If you are in NM it appears that these laws start to kick in at age 60. If they did try and sneak through the extra charges, it may qualify as Abuse under provisions of Elder Abuse laws that deal with financial issues.  It may not go anywhere, but probably worth a few minutes of your time to perhaps consult an attorney.

If that doesn't work out look at the actual provisions of the "extras" you ended up with. Some have their separate refund policies that may apply.  If they do make sure you get it refunded back against the loan and then have the payment adjusted accordingly.

Good Luck.

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