Laseraway Lake Forest, California Brock Heckmann You pay top dollar, he pays bottom dollar with revolving door of temp nurses, terrible service ensues Lake Forest California

Don't waste your time or money here.  You will pay top dollar for a revolving door of temp nurses doing the treatments.  None of which monitor your treatment and how it's going.  Only full time employee is front dest.  She is also greeting, scheduling and selling so good luck with getting help from her.

I did NOT buy my treatments on a groupon.  I spent $1741.00 on chin and bikini (6-8 treatments on the bikini and 10-12 on the chin.  It started off a little cheaper then that but when you get in they upsell you on each area.  It was more expensive then all the other places I called but Jamie assured me they have the best lasers etc. etc.

The first two treatments went well, they were with stephanie and the hair fell out.  

EVERY other treatment after that was with a new temp nurse.  I came on the same day of the week at the same time and I never had the same person twice.  NONE of those treatments worked.  The hair didn't fall out, no reduction NADA.

At every treatment I voiced my concern to Alivia (front desk) and the nurse of the day (who was treating me) that the sessions didn't seem to be working.  Alivia passively said she would make a note for the nurses to check up.  NOTHING happened, each time whatever nurse I had just passed the buck to the next person saying "Ok, I'll make a note in you file to check up."  

At two of the treatments the nurses said they weren't sure if the machine had even heated up enough and was working.  Several said they had real full time jobs somewhere else (not a laser clinic ) and just did this every once in a while.

So at the end of my treatment, less then two months after the last treatment ALL the hair is 100% intact in those areas.  Not even a 20% decrease on either area.

When I went in to ask for a refund they suggested maybe my hair isn't treatable.  I went to an office with a plastic surgeon and nurses (that only work at that clinic full time) looked at my hair and said it is definitely treatable.  I have white skin and dark hairs in the areas.  I have already bought a package at the new clinic where the Dr.s and nurses work there full time and it was only $600 for those areas and they guarantee it.

I want my money back for all the treatments that were poorly done.  I am really upset I wasted so much time at laser way. If I had gone some place else I wouldn't be in the same spot I started in.  They offered me more treatments but I want my money back I can't waste any more time.  Especially since I had already voiced my concerns so many times and no one bothered to do anything until I asked for a refund.