Complaint Review: Laurel Jaguar - Tinley Park Illinois
- Laurel Jaguar 8031 W. 159th Street Tinley Park, Illinois U.S.A.
- Phone: 708-342-0400
- Web:
- Category: Auto Dealer Repairs
Laurel Jaguar Made repairs without a written quote Tinley Park Illinois
*Consumer Comment: Interesting
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I went to Jaguar to get the latch door that covers my gas cap repaired and to have a previous leak repaired which was still under warranty from a former visit. After two days I had to call them to see what was going on. At that time they informed me that the leak was not repaired yet, but it would be covered at no charge, and I would have to pay them over $500.00 for the gas cap repair which they had already done. They never called me with a quote or sent me a written quote of the estimated cost of the cap cover. When I told them that I didn't want to pay the amount,they said I would have to pay them or not get my car. I spoke to everyone there including the manager. He told me that I could not get my car back until I paid them and he would lower the cost to $495.44. I explained to him that I was never given a written quote or call concerning the cost and I feel we should negotiate the price to a reasonable amount. Gus said there is no way they were lowering the price and I told him I would use my American Express card to pay and dispute it later. He then said "you must pay with cash in order to get your car". I told him that he can't discriminate payment methods and I went to pick my car up. I have paid my American Express bill and have filed a dispute. I have not heard the results of the claim as of yet, however I want there practices to be known, as to how much they charge for minor repairs and how they do not give written quotes explaining the details and cost before doing their repairs.
Mzhouse
Country Club Hills, Illinois
U.S.A.
This report was posted on Ripoff Report on 10/21/2008 07:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/laurel-jaguar/tinley-park-illinois-60477/laurel-jaguar-made-repairs-without-a-written-quote-tinley-park-illinois-383237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Interesting
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Tuesday, October 21, 2008
I find it interesting that you start off with "without a WRITTEN QUOTE" and then go on about no quote at all. I would have thought NO QUOTE AT ALL would have sufficed for your complaint.
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