Report: #408532

Complaint Review: Leaders Merchant Services

  • Submitted: Tue, January 06, 2009
  • Updated: Fri, January 16, 2009
  • Reported By: Fayetteville North Carolina
  • Leaders Merchant Services
    24707 W Agoura Rd
    Calabasas, California
    U.S.A.

Show customers why they should trust your business over your competitors...

I decided to start a business and needed a visa machine for my customers. I wasn't opening my business until December and "Manny" knew about this and okayed it. This is where it all started! November I received my bank statement and found charges against my account from LMS and bank charges for each item they submitted.

I called Manny and he said he didn't have my account anymore that Tony Young did and that I needed to call him about the situation. Nothing was resolved! LMS had a deal to get a refurbished machine for $35.00. What they didn't tell me was that it was analog. My phone line is digital!

It's been nothing but headache after headache. I've been to my bank to stop them from drafting anything else from my account and hopefully to be reimbursed for at least the $210 charges for insuffient funds. The contract was suppose to be cancelled without the $350.00 fee, however the first week in January 09 they placed 3 more charges against my business account.

Please always check ripoff report.com before doing business with anyone you don't know to be reputable

Christine
Fayetteville, North Carolina
U.S.A.
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This report was posted on Ripoff Report on 01/06/2009 02:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/leaders-merchant-services/calabasas-california-91302/leaders-merchant-services-total-rip-off-dont-use-them-calabasas-california-408532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Leaders performed all of its obligations to the merchant, according to contracts the merchant signed with us.

AUTHOR: Sarah - (U.S.A.)

Leaders Merchant Services would like to apologize to this merchant for any misunderstandings she may have had with our company. We strive to provide our merchants with premium customer service and to hear a complaint such as this is disheartening.
The merchant states that she called Manny her sales representative and was told Tony Young was her Representative. The Merchant was actually working with both sales representatives and signed 2 separate contracts, one with each sales representative, so she had 2 merchant accounts with LEADERS. We have already closed one of her accounts with no Early Termination Fee. LEADERS will ensure her second account is closed with no Early Termination Fee as a goodwill gesture. We will stop all collection activity against the merchant for the Equipment Early Termination Fee of $200.00 if she will promptly return our equipment. This equipment fee was agreed to by the merchant for the equipment she received from us if she closed her account within one year. This WAS NOT an Early Termination Fee for the closing of the account. All fees the merchant has been charged are fees she agreed to pay in each contract she signed. This merchant never processed with LEADERS so as a goodwill gesture LEADERS will refund all fees she has been charged since opening her accounts if she will return our equipment. Total amount of refund to the merchant would be $118.50.

It is important to note that Leaders performed all of its obligations to the merchant, according to contracts the merchant signed with us. All of our fees and terms were clearly included on the contracts signed by the merchant.
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