Leaders Merchant Services Total Rip Off!!! Don't use them!!! Calabasas California

Leaders Merchant Services would like to apologize to this merchant for any misunderstandings she may have had with our company. We strive to provide our merchants with premium customer service and to hear a complaint such as this is disheartening.
The merchant states that she called Manny her sales representative and was told Tony Young was her Representative. The Merchant was actually working with both sales representatives and signed 2 separate contracts, one with each sales representative, so she had 2 merchant accounts with LEADERS. We have already closed one of her accounts with no Early Termination Fee. LEADERS will ensure her second account is closed with no Early Termination Fee as a goodwill gesture. We will stop all collection activity against the merchant for the Equipment Early Termination Fee of $200.00 if she will promptly return our equipment. This equipment fee was agreed to by the merchant for the equipment she received from us if she closed her account within one year. This WAS NOT an Early Termination Fee for the closing of the account. All fees the merchant has been charged are fees she agreed to pay in each contract she signed. This merchant never processed with LEADERS so as a goodwill gesture LEADERS will refund all fees she has been charged since opening her accounts if she will return our equipment. Total amount of refund to the merchant would be $118.50.

It is important to note that Leaders performed all of its obligations to the merchant, according to contracts the merchant signed with us. All of our fees and terms were clearly included on the contracts signed by the merchant.