Back in December 2005, I placed an online order for Lean Life PM after I received a pop-up ad for a $6.95 trial of the herbal pills plus a FREE box of Crest Whitestrips. I received the trial, but still have not seen the Whitestrips.
I called to cancel after the trial, but was informed that I must purchase one more time at the price of $99.90. So, I did. I told them at that time that I did not wish to receive any more shipments. I was assured that they would not send me any more or charge my card again. That was the end of December 2005. After receiving the product (3 bottles), I chalked it up to needing to pay more attention to the fine print next time I ordered anything online.
In early March 2005, I noticed another charge to my account from LeanLife PM in the amount of $99.90. I immediately contacted my bank AND LeanLife PM. I left 4 or 5 messages over the period of a week with the operator at their (909) number, assured once again that it would be taken care of.
Every time I asked to talk to a manager, I was told they were in a different state (Utah), while the place that had shipped me the product (and the call center) were both in California. They took my number each time and assured me they would have somebody call me back. Nobody has ever called me back.
I then called again and demanded a refund or I would seek legal action. I was told to return the product to the California address where, upon receipt, I would receive a full refund.
After a month of waiting to see the refund (after mailing it certified mail), I called again. I was then told there was no record of the return (even though I had a receipt to prove it was received) and was then told to send a letter to the corporate office in Utah. So I did so via certified mail, asking them to contact me via mail or phone. I received nothing but a receipt saying it had been received.
It has now been 3 months since they received my letter and they have disconnected their phone number and are not listed in the Utah phone directory under either company name.
I called the Better Business Bureau for Utah and was told to get online and file a report. They acknowledged that there had been many recent reports on this company, and that they had started issuing refunds only to those who filed a report with the BBB in Utah.
Just yesterday, I noticed an authorization on my checking account from Hoodia Burn Fat for $69.95!!! I have had NO recent contact with this company to place an order (as if I would!), yet they are still charging my card for more! I cannot find a phone number or website for this company... so anyone who knows how to get ahold of them PLEASE let me know via this site.
I have filed a dispute with my bank and cancelled this card so they cannot charge me in the future. However, I am still out almost $170.00 for who knows how long. I am a single mother and a college student, so it is NOT acceptable to have ANY amount of money stolen from me. I have a hard enouh time as it is to keep up financially.
Bottom line is, this company MUST be stopped and ordered to refund all of theit fraudulent charges - I KNOW I am not the only one that has been ripped off by them! How can anyone get away with this?!? Who is protecting the consumer?!?
Lastly, I advise anyone who has made an order with this company to cancel the card you ordered with IMMEDIATELY to avoid future fraud. They have proven that they are still at it. Oh, and PLEASE take the time to file a complaint with the Utah BBB via their website. Let's take these guys down and show that we, as consumers, are not going to be bullied by criminals!!!