ED Magedson – Founder
Leisure Living Pool SuppliesInternet United States of America
Not sure I have enough room to tell whole story:
Been fighting with this company since May 29,2010. I searched for a Hayward pool pump valve for my pool. I put in my Hayward pump model number and was taken to the valve that appeared online to look like the one on the filter system. I ordered it, we receive it, and it does not fit. It is late saturday afternoon so my husband and I have to run to the local pool supplier in our small town took the valve in there thinking we did something wrong and he looked at it and said it was a knock off, it was not a Hayward and that is why it does not fit the inner parts of the filter piping. We had to buy from him which was way more expensive then if we would have had time to shop around at larger city 30 minutes away but it was too late to make it there by close. So I call Leisure Living and press the option to get a Return Authorization number, I was literally on hold for 25 minutes and finally hung up, called back couple hours later, same thing on hold for another 25 minutes, hung up, called back and pushed option for sales/customer service, guess what answered immediately only to tell me I have to talk to other department put me on hold again for 34 minutes someone finally answered gave me an RMA#, shipped back fed ex they received June 14th, this is July 12 still no refund. called and filed complaint with paypal only to be told by them they will nto help me because I received the product. So now called again on hold 27 min to be told it is being processed and I have to pay a 20% restock fee and the shipping costs when what they sold me was not the brand they claimed it to be! Do not order from this company, they will not stand behind the product and will not refund your money. Next stop credit card company to reverse charge hopefully that works!
This report was posted on Ripoff Report on 07/12/2010 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/leisure-living-pool-supplies/internet/leisure-living-pool-supplies-pool-suppliescomebay-products-are-knock-off-parts-not-brand-622536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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