Les Shwab tires Dangerous Brake Inspecition Columbia Falls, Montana

My wife heard some brake noise in our Dodge Caravan.  I took it to the Les Shwab Store for a brake inspection. While they were checking the brakes I did another errand at a near by store.

After the service adviser put the vehicle back together and parked it out front he came in and we discussed what it would need.  A 'brake hardware' part had came off while inspecting the brakes. He had showed me a part while he handed the keys to me.  He informed me they were not able to get to the van right away and we could schedule an appointment.  I did not make an appointment not knowing my wifes schedule of needing the vehicle.

I questioned him about the part and he never indicated that it was unsafe. By the time I got the van back home I could tell something was wrong.  I pulled the tire and brake drum off.  I found the source of the problem, the 'brake hardware' was rolling around in the bottom of the brake drum.

After going back to the Les Shwab Store and confronting the Manager and the Service Adviser it came out that he never pulled the brake drum all the way off.  Worse yet, when the part came out he did not even try and fix it.  He put the van back together and let me drive off in a vehicle with missing brake parts.

Would I trust them to work on my vehicle again? Absolutely not.