• Report: #65421
Complaint Review:

Letstalk & Ntelos

  • Submitted: Thu, August 07, 2003
  • Updated: Thu, August 07, 2003

  • Reported By:Newport News Virginia
Letstalk & Ntelos
1111 W North Carrier Pkwy, Ste. 400 Grand Praire, Texas U.S.A.

Letstalk & Ntelos False Advertisement ripoff waste of time Grand Praire Texas

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The service plan (NTELOS Promotional 1100 Anytime Minutes Plan) I purchased through letstalk.com is advertised as having a national calling area. Letstalk.com clearly defines calling area as "where you can use your included minutes without incurring a roaming charges." However, ntelos, the business which I receive service from, says that if I leave out of the network where the companies "towers" are located, then I will incur a roaming charge. They only have these "towers" located in parts of Virginia and West Virginia. That certainly is NOT national. Yet, they admit to having advertised it as a national calling plan. They tell me that they have national service that I can switch my plan to. However, the fees for these services are exorbitant. I purchased this plan so that I could make affordable long distance calls from my college campus.

While it was advertised as having a national calling area, the service is limited to VA and WV. Even in their calling area the claim to provide, specifically Mary Washington College in Fredericksburg, I cannot get a good signal. This is not my primary complaint as many wireless service providers have poor signals in many areas. My complaint is that I was led to believe that I would be able to get decent service by roaming because it is a national plan, and I have free roaming in my "calling area," which was supposedly national. I have contacted both companies, ntelos and letstalk. The response from both companies was unsatisfactory. One customer representative said that the plan had free national long distance. I know what I read and have even returned to the website to clarify. The URL is:http:// www.letstalk.com/product/product.htm?depId=2&pgId=101&prId=24045. This would not be an issue, but I have signed a one year contract with Ntelos, through letstalk.com, because it was advertised as having a national calling area. This plan does not have a national calling area, and they have engaged in false advertisement.

Many people will be mislead, but it may not effect them. It will effect me because I don't live in the area that I purchased the phone from. Hence, the "national calling area."

I ordered the phone from letstalk.com, but ntelos engages in the same misleading practices.


Newport News, Virginia

This report was posted on Ripoff Report on 08/07/2003 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/letstalk-ntelos/grand-praire-texas-75050/letstalk-ntelos-false-advertisement-ripoff-waste-of-time-grand-praire-texas-65421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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