Liberty National Life Insurance Co  Right Hand knows not what the Left Hand is Doing Birmingham, Alabama

My Mom purchased two small life insurance policies from Liberty National almost 30 years ago.  Premiums were always paid on time, monthly.  Mom passed away in July and was buried on July 11, 2009. 

A sister was named beneficiary of one policy, I was listed as beneficiary of the 2nd policy.  When I received the Death Certificate, I advised Liberty and asked what steps I should take to claim the benefits.  I was told that my sister had already contacted them and that the benefits were processed and mailed to my sister's address.  She lives in Jacksonville, FL.  I live in Southfield, MI.

When I spoke to my sister, she stated that payment had not been received and that she would forward my disbursement to me, when it was received.  When it arrived several weeks later, she wrote "return to sender" and put it back in the mail.

I have contacted Liberty on at least 8 occasions.  I have spoken to several pleasant ladies who obviously know nothing about my claim.  So far, I have been misinformed or lied to.  On 8/31/09, I spoke with a young lady who said that the check had been mailed on 8/28/09, to my Southfield address.  Today, I called and spoke with another lady who said that no, the check had not been mailed because they have not received the returned check from my sister.

I have repeatedly asked for a Manager or someone of authority so that I could hopefully get accurate information.  Each time, I am told that she is not available.

Liberty does not have offices in my area so I am dependent on telephone communication with persons without communication abilities.  Uninformed is uninformed!  I wrote them a letter 8/19/09 and explained my situation, sent a copy of my identification and another death certificate for my Mom.  There has been no acknowledgement! 

I know not what to do.  We aren't talking a large sum of money; surely not even a third of what Mom paid in premiums.  I want some answers......