Complaint Review: Lifebooker - Nationwide
- Lifebooker Nationwide USA
- Phone: 8004019258
- Web: http://nyc.lifebooker.com/contact
- Category: Doctors
Lifebooker Refuse to Refund my Money for Provider Offering Sub-Par Services New York Nationwide
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Here's my latest letter to Lifebooker...
Hi Jenna,
Dr. Rosenblatt:
I am the client that arrived for my scheduled appointment last Saturday with Kathy, to find that she had been let go by you and I had NOT been notified of the change.
I had previously come in for one appointment with Kathy and one appointment with a young Asian girl. My experience with Kathy was so wonderful that when I had to reschedule my second appointment and came in to find that another practitioner would be performing the services, I felt completely comfortable because I assumed the level of service and expertise Kathy provided was the level expected by your medical practice. Clearly, I was mistaken. The young Asian girl did shoddy work, and the whole experience was sub-par. After that, I decided to ONLY make appointments with Kathy.
After my second appointment with Kathy (and third overall), I was so pleased with her and the success I was experiencing in the lack of hair regrowth, that I purchased an additional six sessions.
Last Friday I received a voicemail confirming my Saturday appointment. At no point in the message was I informed that my appointment would be handled by another practitioner. I drove all the way up from Long Beach on what was a very tight schedule to find, upon arrival, that Kathy had been let go. I expressed my dissatisfaction to your reception personnel and asked them for Kathy's last name. They refused to give me her last name because it was "personal information." When I informed them that this reason was nonsense and more specifically a lie, they said that they had been instructed to say that.
While I appreciate the refund of the additional six sessions, your office staff said they would "unredeem" my voucher and that I could get a refund of the initial six sessions if I called Lifebooker. This was also not true. I've contacted Lifebooker and they've told me they are unwilling to refund the money I paid or any portion of it.
At this point, I'm contacting you with two requests: I would like Kathy's last name and I would like a refund of the money originally paid for the six sessions, minus the three I've already used (50% of the price of the voucher).
Please respond at your earliest opportunity.
Thank you,
Maria
This report was posted on Ripoff Report on 06/11/2014 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lifebooker/nationwide/lifebooker-refuse-to-refund-my-money-for-provider-offering-sub-par-services-new-york-nati-1153902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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