Report: #815726

Complaint Review: Lifetime Fitness,

  • Submitted: Fri, December 30, 2011
  • Updated: Fri, December 30, 2011
  • Reported By: Jim Gibbons — Holladay Utah United States of America
  • Lifetime Fitness,
    10996 South River Front Parkway, S.Jordan UT 84095
    South Jordan, Utah
    United States of America

Lifetime Fitness, Nicole Monty Lifetime Fitness and Nicole Monty ripped me off on membership dues refusing to freeze my membership South Jordan, Utah

*Author of original report: Update

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In Jan. of 2011 I joined Lifetime Fitness and began paying my 100. per month membership dues.

In March of 2011 I called to freeze my membership per my membership agreement. I was treated rudely and was hung up on by a representative who insisted that I travel to the club. I had been diagnosed with a-fibrillation and had a bad knee and back and was bed-ridden. I could not travel to the club. She hung up on me when I told her it was impossible to come to the club. She said I had to come in and sign paper work in order to freeze my membership. I did not want to waste the enrollment fees I had invested. I just wanted to freeze my membership until I was healthy enough to exercise. I then wrote to the gentleman who enrolled me and he never replied.

In October of 2011 my book-keeper pointed out that the monthly membership fees I thought were frozen had been paid all along. As I run a multi-million dollar international leasing company I did not notice the ACH drafts until then. I then emailed the club manager about my situation and never got a response. On November 30th of 2011 I got a call from a Business Manager named Nicole Monty. she promised she would get back to me with a solution. I told her I wanted a $600. refund for fraudulent ACH charges made without my authorization when I had asked to freeze the membership.

Nicole Monty then called back and said she needed a "Doctor's Note". I had been under the care of 5 different doctors during this period. I reminded Nicole on several occasions that I simply wanted to freeze my membership. My medical condition should not have to be proven. Nevertheless I provided a letter from my cardiologist verifying my condition. That was 6 days ago. Today Nicole phoned me and told me that my membership had been canceled. She did not address my request for a refund.

 I will be suing Lifetime for the fraudulent ACH payments. I have lodged a Better Business Bureau Complaint.   Nicole Monty is a liar and a thief. Buyer Beware. It is my humble opinion, and I am one small voice that Lifetime Fitness is a Gang of Thieves. Caveat Emptor. Buyer Beware! 

I want to conclude this complaint by stating that I have over 20 years of experience selling equipment into gyms all over the world. I have owned health clubs in Ireland and am very familiar with membership sales contracts. I have personally enrolled over 5,000 gym members since 1982 in a variety of professional gyms. I have trained gym staff in
ethical sales techniques and have interviewed, hired and managed hundreds of gym sales staff.  I have designed some of the equipment in use in most gyms today. I know the owners of most gym chains around the country. Gyms are my life. This company, Lifetime Fitness, is nothing but a bunch of rip off artists. They have it down to a science. Caveat Emptor! Buyer Beware!

In closing, I believe this situation to be a class action law suit waiting to happen. My sister is a federal prosecutor and she believes that many other consumers have been badly ripped off by Life Time Fitness. I would welcome any legal support or advice. I plan to  advertise for more Ripped Off Lifetime Members.  I believe that there are millions of dollars in fraudulently collected fees being stolen by LifeTime every year from unsuspecting members. Don't take my word alone for it.  This is the 22nd complaint  filed on this site to date.
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This report was posted on Ripoff Report on 12/30/2011 03:31 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: Jim Gibbons - (United States of America)

Since writing my original complaint regarding LifeTime Fitness I have filed a complaint with the Better Business Bureau. LifeTime Fitness had originally supplied a copy of a contract that did not include any mention of a Freeze Policy. This is the only contract I signed. The response from the Better Business Bureau to my complaint included a contract I had never seen that had a Freeze Policy limiting freezes to 90 days and to medical emergencies only. To my astonishment, they had cut and paste my signature to this unknown document form the credit card machine signature pad I signed at the club originally when paying my dues. This is total fraud.

LifeTime has sent me a letter saying I am not allowed in any of their clubs and that my membership has been cancelled. Again I never wanted it cancelled I wanted it frozen. They forgave the 200. in dues that had accrued while I was negotiating getting the membership frozen but refused to address the almost 10 months of dues I had requested a refund for I had taken out of my account without my authorization.

LifeTime also informed me that they would regard any contact with their staff as "harassment". When I sent a copy of the Better Business Bureau Complaint to Nicole Monty they immediately filed a local police report accusing me of "harassment". I got a phone call from a gentleman that came in under caller id "Private" and identified himself as a local police detective. He said that if I complained to any "third party" (such as the BBB or RipOff Report) that the club would open a case against me for "harassment".

I do not want to pursue this matter at this time. In life we need to pick our battles. I am 100% innocent of "harassment", and LifeTime is 100% guilty of consumer fraud in my mind but I do not want to subject myself or my family to these Machiavellian business tactics which are dishonest and ruthless to say the least. My lawyer says it would cost $2500. to $5000. to win this case and he said I'd get a judgement against the club. It does not make financial sense to pursue this unless a law firm would take up the cause with a Class Action lawsuit. I am sure many undeclared ripped off members of LifeTime across our great nation would join our case but this is not a crusade I am prepared to launch at this time.


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