Report: #1282710

Complaint Review: Lifewatch USA - Middletown Connecticut

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Ripoff Report is Xcentric Ventures

Submitted: Wed, January 27, 2016
Updated: Wed, January 27, 2016
Reported By: Laurel — San Diego California USA

Author Confirmed

Why?

Lifewatch USA 975 Middle Street Middletown, Connecticut USA

Phone: 888 650-6837
Web: www.lifewatch-usa.com
Category: Emergency Medical Services

Lifewatch USA Equipment failure, customer-blaming customer service, and continued charges after closure of account! Middletown Connecticut

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Middletown, Connecticut

After paying for months of presumed monitoring service,

(1) their equipment failed to work for my 90+ year old aunt when she needed help. She fell in the bathroom the day after her 51 year old son died [I had to call the fire department myself when I discovered her down hours after she fell just because I happened to stop by] and so

(2) I called to cancel their "service" for that reason--to which customer service phone responded by blaming her for not checking the equipment!!! Subsequently,

(3) I was glad to rid us of the useless un-protective equipment and mailed it back to the address provided by their customer service to me

(4) She continued to receive monthly auto-generated bills which I sent back, noting on those bills that the bills were mistaken.

Then, four months later, they claimed they never received the equipment, rather than write off this loss to US postal office failure or acknowledge the possibility of their receiving department's error, they chose to place the onus on a very distressed and dissatisfied customer and would only close the account if she accepted a proposed settlement. This after equipment failure and the expense of mailing back failed equipment!!!

As the most tenured social worker at the largest hospital system in San Diego, I am sensitive to companies or individuals who take advantage of the elderly or disabled. I believe my aunt was ill-treated, that is, scammed and I want others to know not to patronize this awful company.

This report was posted on Ripoff Report on 01/27/2016 03:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lifewatch-usa/middletown-connecticut-06457/lifewatch-usa-equipment-failure-customer-blaming-customer-service-and-continued-charges-1282710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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