Complaint Review: lightinguniverse.com , ATG Stores - Seattle Internet
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- lightinguniverse.com , ATG Stores .lightinguniverse.com Internet U.S.A.
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lightinguniverse.com , ATG Stores Complicated returns with obscene fees. Worthless customer service. Seattle Internet
*Author of original report: Update
Show customers why they should trust your business over your competitors...
The online ordering process is too complicated and too easy to make a mistake. Customer service is very poor. I had to call just to get a receipt e-mailed to me. There is no phone number or contact name on the receipt! There is a 30 day window to make a return or exchange but it takes seven days to get a routing number. If you make a return or need to exchange you are charged for shipping BOTH WAYS. Restocking fees can be up to 50 percent - maybe more. Do not order from lightinguniverse.com or any ATG affiliates!
Finesign
seattle, Washington
U.S.A.
This report was posted on Ripoff Report on 05/22/2009 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lightinguniversecom-atg-stores/internet/lightinguniversecom-atg-stores-complicated-returns-with-obscene-fees-worthless-custome-454520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update
AUTHOR: Finesign - (U.S.A.)
SUBMITTED: Wednesday, June 17, 2009
Customer service is not just poor - it is worthless.
Example: Nameless administrator is trying to claim that it is the fault of my electrician for refusing to install an inappropriate fixture in my new construction.
Example: E-mail claims they have credited a partial refund. Where and when was that credited? I sure can't find it.
Example: E-mail from customer service claims they want to "help". When it gets too complicated / expensive, said rep says "sorry, can't help at all".
Be afraid, very afraid, of ATG stores!
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