Lionsgate Apartments Prometheus Bait and Switch and Withholding Information Hillsboro, Oregon

I toured Lionsgate Apartments with leasing consultant Joanna on August 24^th, 2009. I had viewed the website prior to arrival, and based on the photos of the interior, I made my decision to make Lionsgate a priority to see. My roommate, Clinton Whited, and I met with Joanna at approximately 5:15 PM and was taken to the two bedroom, two bathroom model town home. Upon viewing it, we immediately fell in love with it; it had wood flooring in the kitchen and bathrooms, silver track lighting fixtures, and beautiful black shiny countertops that resembled granite. The carpeting was a beige, high piled carpeting style with an additional reddish color woven through it. This model was to represent the home I would be getting, because at the time the one I was interested in was not ready to show. I asked Joanna if my home would be exactly like the model, and in response she told me that the only thing that would be different would be the carpeting. She explained that the model was the only one with the reddish color woven through it, but that my carpet would be plain beige but would be the same quality.

Clinton and I spoke briefly and decided that the minor difference in the carpeting did not detract from our interest in the apartment home. When we arrived back at the office with Joanna we turned in our applications, along with a check to hold the apartment and pay for the application fees (Check #1154). While turning in the applications I expressed excitement about the black countertops to my roommate, and Joanna interjected and said Not all of the apartments have black countertops, but I will check and see what color yours are. I became confused why this was not told to me at the time of the tour, when I specifically asked her what the differences would be. I told her that it was extremely important that she find out what my color scheme would be, because if they are not black then I would most likely need to cancel my application before my holding deposit became non-refundable. She assured me that she would email me as soon as possible and let me know what she has found out. The next day (August 25^th,2009) I sent her an email and later that evening she responded by telling me They are no longer doing the black counter tops. (The owner didnt like them) So more than likely yours will be of the beige sort. My roommate and I discuss this again, and even though we are disappointed that the countertops are going to be beige, we do not cancel our application and proceed to change our address, hire movers, and take time off of work; because our move in date was just six days away. Just three days before our move in date (August 28, 2009) I receive an email from Joanna informing me that our counter tops are not going to be beige, but are actually a stone/granite coloring, black and white mostly. At this point we are very upset, because it is three days before moving, and information on what our apartment is going to look like is still changing.

Along with the different counter tops that Joanna did not disclose during our tour, she casually mentioned that the owner did not like the silver lighting fixtures either, so my new apartment will not have them. I asked her what they would look like, and on August 28, 2009, she emailed me back and said I spoke with the maintenance supervisor about putting in the a upgraded, more modern, white track lighting at no cost to you. Realizing that every single feature that I fell in love with is not actually what I will be getting, I respond and request that they allow me to purchase the silver lighting fixtures from them and have them professionally installed. That way when I move, they can put back the white lighting fixture and we can all have what we want. I was denied the opportunity to do this, even though the company would not be out anything.

On Sunday, August 30^th , I stopped by the leasing office to view the apartment before I sign paperwork. A leasing consultant by the name of Bea let me know that the apartment was still not ready for my move in; however, he would allow me to see it since I am moving into it in just two days. Clinton and I arrive at the apartment, and we were in shock by what we saw. The carpeting was of lesser quality, not at all the high piled carpeting like the model did. The kitchen and bathrooms did not have the wood flooring in it that were a huge factor in us renting in the first place, and the only counter tops that had the stone/granite coloring was the kitchen. The master bathroom had horrific vinyl flooring and counter tops with numerous scratches on them. The hallway bathroom had the same horrific flooring and counter tops that in no stretch of the imagination even match with one another. As expected, the lighting fixtures were white. We did not sign our paperwork that day, and emailed Joanna about our concerns. She responded and let me know that she can put in a request to fix the scratches in the countertops.

On September 1^st I arrive at the office and receive the keys to take a look at my apartment. What I noticed initially was that there were white lighting fixtures sitting on the counter top, and one lighting fixture had not yet been installed. The scratches on the counter top in the bathroom were still there. Although very unhappy with the apartments features, I went back to the leasing office where I met Bradley, the new property manager. I requested to speak with him, and was invited to his office. I addressed my concerns with the tour I was given by Joanna, and also the false advertisement they are giving to everyone that looks at their photos online, and tours their models. He too admitted that it was unfair to show others a model with features that they are unable to have in their own apartments. He also said that it is up to the leasing consultant to make sure they are informing the people they tour of the differences between the model and the one they would be getting. Bradley gave me the impression that my disappointment in the apartment home would be resolved, and that he would contact the owner to make the situation right. He let me know that he would be contacting me within the next few days to make arrangements. I was satisfied with the outcome of our conversation and signed paperwork.

I immediately went to my new apartment and began filling out my move in checklist. It became obvious to me that my apartment had not even been completed, or even checked by management prior to me moving in. I documented all of the items, and turned in my checklist in hopes that the sooner I turned it in, the quicker maintenance would finish my apartment. Later that night I went grocery shopping, only to find out that my refrigerator was not even turned on. I was forced to throw out things, such as my ice cream and $8.00 gallon of organic milk. The following is a list of some of the items placed on my move in checklist, as well as additional items emailed to both Bradley and Joanna:

1)Finish installing my kitchen light and take the one sitting on my counter.
2)Bad snags on the master bedroom screen.
3) The outlets on the second floor were never painted around. (Kitchen)
4)The ceiling fan in the 2nd bedroom makes loud noise that the other ones do not.
5)Large scratch on master bathroom counter top.
6)Door leading out to garage will not stay open--adjust.
7)I would like a booklet/directions on how to use the alarm system in my apartment.
8)Ice tray holder that belongs in the freezer is missing.
9) Washing machine door slams finger when being opened.

10) Toilet paper holder in master bathroom is broken.

11) Shower door will not close.

12) Bi-fold door in bonus room is off the tracks.

13) Additional bulb out in kitchen.

Joanna called on September 2^nd to go over my move in checklist and get clarification on some questions she had. I let her know that they have permission to go into my apartment if I am not home. I expressed my frustration that on top of my issues with the apartment itself, I now had to move into an apartment that they had clearly not finished. I asked that they complete these items right away, because I work in property management and there is no excuse for someone having to move into an apartment with so many problems. She apologized and assured me they would be out right away. On September 3^rd maintenance did still did not come by to complete these work orders. I called and left a voicemail that evening letting them know that I moved in three days ago to an apartment that was clearly not done, and they still have not come by to fix my things. In addition, I sent an email for documentation purposes. Bradley called me on September 4^th and let me know that he is sorry it is taking so long, but that he has two maintenance employees at my apartment right now to knock everything out. I arrived home later that night, and only two things were completed; the toilet paper holder, and the kitchen light was installed. I should note that although the kitchen light was installed, it now did not turn on at all, in addition to my living room light which had previously turned on. I emailed Bradley the night of September 4^th, and on September 5^th I received a call from Joanna. She told me that Bradley had called her in regards to the email I had sent him the previous night, and that he wanted her to go to my apartment with the maintenance staff to make sure that they do what they are supposed to this time. I assumed that these drastic measures would finally lead to the completion of my work orders; however when I got home that night--they were still not done! The only thing they did was replace my screen in the master bedroom. Once again, I emailed Joanna and let her that I was confused about how they only completed one item in my apartment, when she was told by her manager to stay there with them until everything was done. On September 6^th she emailed me back and let me know that they would be in that day to complete my work orders. Finally, maintenance finished painting and put in the ice tray holder; however, I write you this letter eight days after my move in date and I still have no working lights in the kitchen, and dining room. I was told that the $30.00 in lost groceries could not be refunded to me without a receipt--even though I clearly didnt think I would be moving into an apartment where they were so careless as to not turn on my refrigerator so I did not keep it. The scratches on my bathroom counter tops will also not be replaced because they think it is cosmetic.

I have spent a full week corresponding with the staff about things that I shouldnt even have to worry about. I was never informed that I would not be receiving the wood flooring in my kitchen and bathrooms, and I certainly was not told accurately, and in a timely manner, about the color of the countertops. I was told by Joanna that my apartment home would be model quality, only to spend my time chasing down the staff to complete my apartment. I was shown a high quality, beautiful home, only to move in and find that it contains none of the features most important to me. This is unacceptable, and I will not continue paying $1,000 for an apartment that is less than I was lead to believe I would be getting.