Report: #808844

Complaint Review: Lithia Motors

  • Submitted: Tue, December 13, 2011
  • Updated: Mon, January 30, 2012
  • Reported By: Austin — Corvallis Oregon United States of America
  • Lithia Motors
    2121 Martin Luther King Jr. Blvd.
    Eugene, Oregon
    United States of America

Lithia Motors Dishonesty, unwilling to resolve customer service issues, illegally sold car with safety issues Eugene, Oregon

*Author of original report: Issues resolved

Show customers why they should trust your business over your competitors...

If you are looking for a used car do not waste your money with these guys. Do not be fooled into thinking that you are any safer buying from this dealer than from a private seller, if something is wrong with the car you will be stuck with paying for all the repairs yourself just as you would be with a private seller. Do yourself a favor and save some money by buying
from a private seller, just make sure you get it checked out first which is what we should have done in this situation but we let them fool us into thinking we were in better hands buying from them as a major dealer.

You would be appalled if I told the whole story but I will keep this as short as possible. Basically they were very misleading and we feel they were downright dishonest as well. When we found out it had over $1000 worth of repairs and we
asked if there was anything they could do they basically told us too bad and all they would fix was a headlight. Speaking of the headlight it was illegal for them to sell a car in the State of Oregon with a bad headlight and with the chip in the windshield we didn't notice until the next day when it was light. They told us they did a full inspection on the car and we later found out all they did was the safety inspection required by law and as you can see they failed pretty miserably at that basic inspection considering they missed something as simple as a headlight and chipped windshield which is now slowly beginning to spider out.

Bottom line...don't spend any more with these guys than the private seller value and get the car checked out by a mechanic before signing a contract even if the contact has a major mechanical return policy (ours did and look where that got
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#1 Author of original report

Issues resolved

AUTHOR: Austin - (United States of America)

After I wrote this review they contacted me and reimbursed me for the repairs. Most likely you won't have issues with your car but If you do just be persistent and they will work with you to make things right.
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