Report: #265288

Complaint Review: Lithia Toyota Of Springfield Oregon

  • Submitted: Sat, August 04, 2007
  • Updated: Fri, August 10, 2007
  • Reported By: cottage grove Oregon
  • Lithia Toyota Of Springfield Oregon
    163 S. 9th Street
    Springfield, Oregon

Show customers why they should trust your business over your competitors...

The first night seemed to go well, my "salesman" was not available and called to make sure he had someone to meet me (mark aggers "manager" ) met me and seemed nice enough, checked out a car that was the wrong color, he told me that getting the right color would be no problem, he already checked another lot down south and had the car I wanted, I looked at the invoice for the other car, Yep, Blue ribbon metallic, grey cloth interior, sunroof, (no spoiler I wanted but agreed to settle) so I sign my life away since he was getting me the car I wanted, so I thought. He calls me promptly the next morning to inform me that my new car had pinstripe, I said ok as long as they were stick on (the wife hates pinstripe) so he calls another hour later to tell me they are painted on, but its okay since they match the tan interior so well.....what the hell is he talking about....tan??? Then he goes on to say that we agreed to take a similar car...bullshit.

I checked all my paperwork, nothing about a similar car. So him being my "buddy" as he says, finds me another car way up north but cant get it shipped to his lot until I sign his new papers that he sends to my shop with a lot monkey. I checked the papers, they added more money to the price, changed the payment terms, added the warranty I declined more than a few times (hello I am a mechanic) and he agreed to send a form that said if I didnt like the exact car he gets me then we can back out of the deal and never sent that, then I call him and he said to sign all the forms and he would take the warranty off the paperwork after it gets back to his office (are you kidding me? who is that stupid?) then he trys to send more paperwork with the 72 month warranty I agreed on? I only accepted the factory 36 month warranty and now he has changed the numbers a third time,was 36, then 84, then 72, and with the re-finance paperwork he sends I now save 3,000 dollars, can you guess how much the warranty costs? I can...3,000.

So I called my lawyer and he says I cant be forced to pay for the car since I never took delivery of it, and mark calls me later that night and trys to get me to sign more papers and "thinks there might be a spoiler" on the new car, he will go and check and wants me to meet him at the lot, and when I told him it didnt he asked how I knew, I copied the invoice for the second car they sent to my shop to sign and broke down the whole car and all options by calling kendall toyota and mark got very upset about this (the second car was probably not the one I wanted either and I called him on it) and my buddy mark continues to try to sell me the car even with the awesome 277 dollars worth of floormats and still no spoiler, I yell at him some more and he tells me he will talk to his boss and call me early the next day to see if he can get me the spoiler.

So I wait until 2pm after calling his office twice and he finally calls me back and tells me they can include the floormats for free (whoopty d**n doo) but still no spoiler, (and they dont tell you that if I get a spoiler and bolt it on the car, then I have no warranty because its a modification, nice huh) so I had it out with him and told him that since he could not sell me the car I wanted and that he had already lost all trust I may have had that I did not want to do business with him and he insisted that everything that happened with the messed up invoice and warranty and colors were all accidents, he tries to convince me that I forgot that I agreed to the longer warranty and agreed to take another color if they couldnt do blue (red and blue are pretty different) and he reminds me that I cannot read english neither can the wife and that the numbers were flip flopped from warranty to payment plans and he would fix them, yeah blow me pal, and to top it all off the salesman john O'callahan that emailed me (his email goes to mark aggers by the way) could not be reached since he told me he was on vacation while the finance manager accidentally tells me that john was at work all day but mark forgot what lie he was telling that day (he wouldnt last a month in a wrecking yard) and also the john guy and the finance manager shawn prime sounded very much alike on the phone, shawn insisted that I had to sign his modified papers with the changed rates and terms because they needed to be in by the end of that month.....he said that at the end of the day of the 1st of the next month.....LYING ASSHOLES !!!!!!! I would never ever buy a car from these dirtbags if my life depended on it, and yes I know that I did not capitalize the first letters of the names, that's because they dont deserve enough respect to have their names spelled right.

cottage grove, Oregon
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This report was posted on Ripoff Report on 08/04/2007 06:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

TOYOTA does another dishonesy deal don't let it happen to you

AUTHOR: Steve - (U.S.A.)

Read Karls post right above this one he is right on target.

I liked the part about sign the papers and we will change them later hahahahaha that is almost funny. be glad you were smart enough not to sign. the sad part is a lot of times they do change the paperwork after you sign but NEVER to your benefit and most of the time unannounced to you. I know i have seen it happen first hand. You don't find out until the bill arrives and then it's too late. This amounts to fraud and is against the law but the AG will rarely do anything about. Somebody should get a team of sharks to file a class action suit against the auto industry and forget about the media doing a story against any of the major car giants they spend to much money with them in advertising. the media will not bite the hand that feeds them. Just thank Rupert Mirdock he owns more newspapers tv stations and radio stations around the world and they line his pockets with cash to keep it up..

Toyota spent over 14 Billion dollars in advertising worldwide last year alone. How can the average car buyer compete with this kind of buying power to get a fair deal. the really sad part is Toyota builds a halfway decent car not great but decent and they way they do business is going to be there downfall.

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#2 Consumer Comment

A Typical Day at a Toyota Dealership

AUTHOR: Karl - (U.S.A.)

To every consumer in the USA: The story that Slater told is just another typical day at a Toyota Dealership. Everyone should go and work at a Toyota Dealership for just one month. You would be absolutely shocked! I know this because I worked for three of them. Monkeys could do a better job than most of the Managers at a Toyota Dealership. And guess what? Toyota Corporation knows this!
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#3 Consumer Comment

A Typical Day at a Toyota Dealership

AUTHOR: Karl - (U.S.A.)

To every consumer in the USA: The story that Slater told is just another typical day at a Toyota Dealership. Everyone should go and work at a Toyota Dealership for just one month. You would be absolutely shocked! I know this because I worked for three of them. Monkeys could do a better job than most of the Managers at a Toyota Dealership. And guess what? Toyota Corporation knows this!
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#4 Consumer Comment

I don't know why anybody would buy a spoiler which makes seeing to back-up even harder....

AUTHOR: Thomas - (U.S.A.)

We special-ordered a 2007 Camry V6 with VSC in Nov 2006 and we took delivery in Jan 07. The VSC (Vehicle Stability Control) was an extra $525 while a do-nothing spoiler would have cost an extra $265. [Well, the spoiler was a do-nothing item as far as vehicle aerodynamics and high-speed stability and control were concerned.] But the VSC is useful as extra insurance to help one avoid crashing in their brand new car.

I simply avoid having any dealer bring a new car from another dealer's inventory because, unless you are willing to pay the bucks to have a tilt-bed carry it in, some lot-jocky will zoom that brand new car down the freeway. This is not the way to break in a new car.
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#5 Consumer Comment

Praise The Lord

AUTHOR: Cory - (U.S.A.)

Someone who was smart enough to walk away from some scumbag car dealer trying to pull yet another scam. It's interesting to see how many scams they attempted to pull off in this one deal alone. The imaginary salesman. The wrong color car. Wrong equipment, no spoiler. Wrong equipment, pinstripes. Wrong color interior. Lying, "similar car". Now you're his "buddy". Switching paperwork. Adding warranty. Changing terms, how many times? Adding in, then subtracting items. Giving you something for "free", floormats, cause you're his "buddy". Gonna "make it up to you" for all the hassle, cause you're his "buddy". You adding in the spoiler. And that's just a few of them. Yes sir, right out of the car dealer's play book.

I think the only thing I missed was them trying to keep you there for an extended peroid of time just to wear you out. I did like the part about you yelling at them. That's when they got rid of you and told you they'd call you in the "morning". It wasn't going their way, so they backed off.
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