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Report: #653092

Complaint Review: Local Net - Williamville New York

  • Submitted:
  • Updated:
  • Reported By: snoopy50 — Atoka Tennessee United States of America
  • Author Not Confirmed What's this?
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  • Local Net 170 Lawrence Bell Dr. Williamville, New York United States of America

Local Net Scam!!!!! Williamville, New York

*Consumer Comment: Strange complaint

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 I signed up for Local Net on 9/14/10. I was sent to the tech department, was told that I needed a landline phone. Well I don't have one and I was not told that I needed one when I sign up! I then was sent to customer service. The man I told about the problem that I had called me "LIAR". Well that didn't sit well at all. I told him to cancel my account and that I wanted a refund!! I was then told that I had to write a letter to cancel. So I sent to letter.

 I have been trying to call for 3 days straight and can't get thru. So I emailed them yesterday and recived a email last nite. This is what the email said:

Dear LocalNet Member,
A cancel letter was received and processed on the account.  The confirmation notice is sent via postal mail.  It appears that we do not have the current address on file which may have resulted in the notice not reaching you.
Accounts with LocalNet are billed a minimum of one month and the setup fee as we do not offer a trial period.  There is no refund owed on the account.
 
 I was not told any of this when I signed up. The sales people must be used car salemans. All they wanted was my money, getting to answer anything I wanted or needed to know was like pulling teeth. Now I don't a refund, never got my account set up, never got on the internet. And got charged $24.95 for nothing!! I was on the phone for maybe 15 minutes when I signed up, so they knew about my problem then.
 
   SO WHY AM I GETTING CHARGED $24.95 ??????????
 

This report was posted on Ripoff Report on 10/20/2010 04:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/local-net/williamville-new-york-14221/local-net-scam-williamville-new-york-653092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Strange complaint

AUTHOR: Flynrider - (USA)

POSTED: Wednesday, October 20, 2010

" I was sent to the tech department, was told that I needed a landline phone. Well I don't have one and I was not told that I needed one when I sign up!"


  LocalNet is a dial-up Internet Service Provider.  If someone really told you that you wouldn't need a landline, did you ask them how you could possibly dial in to their network?   I'm trying to figure out why someone without a landline would sign up for dial up service in the first place.

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