localocksmiths.com I was charged $332.27 to unlock my apartment door Phoenix Internet

Hi,

I lost my key today and had to call locksmith.

I did what anyone would do and googled locksmith on my cell and the first local number that came up was 602-663-9222.

I didn't think much of anything and dialed the number.

I was told by the dispatcher that the charge to come to my location would be $14 and the labor charge starts at $29/ hour.

The technician showed up aproximately 20 minutes after my call and quickly wrote up an invoice form me. 

The service charge is $14 and the actual labor is $40.

However, I was charged an additional $250 for the houselockout and what turned out to be just a description of the type of deadbolt lock on my door.

It took aproximately three minutes for the technician to unlock my door which was about the same time it took for him to take my credit card information and furnish a receipt.

After everything was said and done, my total bill came out to $332.27

To put this into perspective, this amount translates into an hourly wage of over $6,600 for the time it took to unlock my door.

Granted, I should've done more research before calling but to my own defense I had a very long work day and was just tired and wanting to get inside my apartment. I never thought that unlocking a door would exceed a fee $50 or $60.

Shortly after the technician left, I called the dispatcher again and wanted for them to explain to me the additional $250 charge. After all, I only had my door unlocked and did not receive a replacement lock, and/or keys and I wasn't told prior to ordering the service about this additional charge.

The dispatcher then told me that someone would give me a call tomorrow to answer my questions.

I then went ahead and did some actual online research and found that the service and labor charge is fairly standard but when it comes to the actual cost involving drilling and or replacement locks, keys, and any other item needed to perform the job, the costs do vary depending on the actual job.

I totally get that.

However, I could not find anything that explains a charge such a mine.

Again, I did not receive a new lock and/ or keys which by the way only run $25- $45 per set which include at least two sets of keys.

All that was done was unlocking my door which took less than three minutes for the technician to complete.

I also called the 1-888 number to speak with another representative for further clarification.

I was then told to log on to their website www.localocksmiths.com and have a look at their fees and pay attention to the "small prints" on their website.

There is absolutely NO indication anywhere on their website what their charges and fees are!

There is no link to klick on that would provide this information and URL's don't seem to exsist any longer.

I feel grossly deceived and ripped off by this company and don't understand why I had to pay an additional $250 for what seems to be just a description of the service type and the type of deadbolt lock my door has.

I strongly recommend for anyone to stay away from this company!