Locksmith-pros.net Replaced front door lock and put in a new one and didn't ask if we wanted to have the style door lock we now have Somerville Internet

We contracted locksmith-pros.net to come and replace our front door lock as it was becoming difficult to get a key into the lock. This lock is in the handle used to open the door. The technician who was dispatched doesn't work directly for locksmith-pros.net but some local company. He showed up, replaced the doorlock/handle and didn't bother to ask if we wanted the same style we had or a new one. My wife paid for the service ($400) and noticed after the technician left that he'd installed the wrong type of lock/door handle.

She called to explain that our door handle worked differently, you could open the door with the lock engaged and now we couldn't. She attempted to get him to understand and as things got heated, he openly yelled at her and explained that since he's a locksmith, he knows best. She wanted him to come back and fix the issue. She spoke with whomever answers the phone at locksmith-pros.net and was told that it would be the same guy coming back since he'd done the work. She vehemently said no and that someone else needed to come. She asked to speak to his supervisor, but that seemed to go nowhere. Utlimately, the tech calls back sounding sufficiently contrite. He said he'd be by on this past Friday.

He didn't show up because he forgot. She spoke with him on Friday night and scheduled for tonight (Monday). He still didn't show up.  She's now called locksmith-pros.net four times, spoken with three people, one of which we were told would be out to fix the problem, but he had no idea he was scheduled. These people are very bad at keeping appiontments, have bad customer service skills and clearly don't care.

We're now disputing the charge with the credit card company and still demanding that someone come and fix our problem. A quick Google search shows at least four hits for fraudulent behavior by this company. I regret that we used locksmith-pros.net. I would urge anyone with a lock related issue to not use this company.