Report: #1021341

Complaint Review: Lockwood Mediaroom

  • Submitted: Wed, February 27, 2013
  • Updated: Wed, February 27, 2013
  • Reported By: SomeThinkLikeThis — Shreveport Louisiana United States of America
  • Lockwood Mediaroom
    5499 Perry Dr. Suite H
    Waterford, Michigan
    United States of America

Lockwood Mediaroom Lockwood Media Group Did not pay freelance videographer, said would mail check, then pay pal, then did not pay. DO NOT FREELANCE FOR THEM Waterford, Michigan

*REBUTTAL Owner of company: She has been paid and refuses to return the equipment

Show customers why they should trust your business over your competitors...

Don't ever freelance for lockwood media group/room. They hire freelance videographers to save money After they have already been paid to send out a crew to record. They put ads on craigslist for what sounds like a sweet video gig, and then they want you to do more and more and won't pay you.I should have probably looked up the company before hand, or got a document saying what the terms of the gig were and the intent of the video, but I was sent a converter box express mail to hdmi to the computer (worth about $100), so I figured this company is just trying to find a videographer. 

Here's what happened:

I responded to a craigslist add to shoot an event for "Lockwood media group/room." It was a 12 hour event with two 45 minute breaks for $250. I recorded more than 10 hours of footage which I was told was so the judges could review teams and watch play back immediately for judging. Simple enough. 

After the event I was to upload the videos to a server, which took more than 8 hours to send. After sending, I was told I was supposed to send each individual teams footage on separate files and that I did not do the job right, and the footage was horrible (which it was not, I mean it wasn't professional quality or anything, I'm just a person with a video camera that was perfect for judges review).

I was never told that individual clips of the teams were what he wanted, I was just told to record video to be streamed to a lap top for judges review, and I thought the only reason I was sending him the video was so he would know I was there all day.

Despite the communication error (on his part, trust me I've reread the e mails over and over), he still said he would pay me for my work.  

I was confused why he wanted me to go back through and separate 86 different teams footage into individual clips.  Curious, I looked up what Lockwood media sold. They were going to use the footage I sent them to mass produce on DVD and sell for $25 each, and they were already selling the footage I sent them as a "fully chaptered dvd," which was impossible. Who knows how many they already sold? 

Upon realizing they wanted me to edit a "fully chaptered dvd" for them, that they were going to use my footage for more than just a judges review, I told him I could spit the video up for them for $50 more dollars.

I'm up to about 20 hours of work on this now, and doing that would take around 6 hours to split and export from computer...possibly more, that's a lot of editing and exporting... and then another 8 hours to send through the server, so I'm looking at a project that is going to end up being at least 34 hours of work for $250)

Then, he told me the footage is too bad to use (after saying he would pay me $250 for it), and that he could pay me $150 for my time, and that he would not send me a check, but paypal me as soon as he saw the shipping number on the hdmi converter box...umm, hell no. 

Don't waste your time freelancing for this company...unless you just want a crappy converter box with a 5 second delay. 
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This report was posted on Ripoff Report on 02/27/2013 09:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

She has been paid and refuses to return the equipment

AUTHOR: Lockwood Media Group - ()

My company has hired hundreds of free lance employes to work the exact same type of event without incident.  They have all been paid, including this free-lancer who was paid half even though she failed to complete the job as required.  Consider the following facts:

1. She showed up over 45 minutes late, causing my client to panic and call me.
2. When I attempted to contact her she was un-reachable.  After the event she claimed there was a parade going on that caused her to be late.
3. Instead of providing individual clips of the teams performing according to my instructions, she left the camera rolling all day, creating hours of post production on my end.  Instead of owning up to her mistake Liz asks for more money to fix it.  My company has hired hundreds of free lancers in other cities and NOT ONCE has anyone made this mistake, but Liz says it's my fault and wants to charge me extra.  I told her just to upload the clips and that I would take care of it.
4. Upon checking the file I can see that the tripod is crooked and the footage is severely over-exposed.  So much that the footage is unusable.  My instructions clearly warned to be on the look out for these two issues.

At this point I feel most companies would have told this free-lancer to screw off.  I felt that she was owed something for her time even though I could not use the footage.  I sent an email explaining all of this and offered her half of her pay once she provided a tracking number proving that my equipment has been returned.

I tried reaching out to her three times and was ignored every time.  Instead she files this report.  I made one last attempt to reach out to her and we agreed that if I would Pay Pal her up front she would return the equipment.  I Pay Paled her February 28 and now she has gone back to ignoring me and as of today has not sent back the gear.

My company is more than fair to it's free-lancers, but we have no patience for people who don't follow directions and refuse to take responsibility for their mistakes.

I will never hire Liz Murray from the Shreveport area again.  In my experience she doesn't follow instructions, blames other for her mistakes, and does not will do what she agrees to!
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