• Report: #775943
Complaint Review:

LogistiCare Solutions, LLC

  • Submitted: Mon, September 12, 2011
  • Updated: Sun, September 18, 2011

  • Reported By:Westwood New Jersey United States of America
LogistiCare Solutions, LLC
200 Metroplex Drive Edison, New Jersey United States of America

LogistiCare Solutions, LLC Medicaid Transportation that Doesn't Transport Patients Edison, New Jersey

*Consumer Comment: There are many caring Medical Transportation Providers who would take your sons transportation in a second!!!

*Consumer Comment: Logisticare Does Not Care About You Son!!

*Consumer Comment: Any chance you or a family member could take him?

*Consumer Comment: Sad indeed

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My disabled son who is on Medicaid is enrolled in a partial hospitalization day program which is supposed to last for two weeks, with him attending every day Monday to Friday, 8:30 to 3.00.
I was told that I was to call Logisticare at least two days before, and before noon, which I did last Wednesday, August 7th, to make a reservation for his program to start on Friday, August 9th, for approximately two to three weeks.  When I called them on Wednesday, they said no problem, and gave me 11 confirmation numbers for trips for the next two weeks and a day and said they would pick him up at 7:45 with a window of 15 minutes before and 15 minutes after.
On Thursday afternoon I called to confirm and was told the trip was confirmed, but then I got a so-called courtesy call at 7:30 p.m. saying they were still working on getting a provider and I could call back as early 6 a.m. to confirm a trip I was told earlier was already confirmed.  On Friday morning, I couldn't get anyone to answer my call back to them in the a.m. and I kept on trying to call them, while my son went outside waiting for the ride, figuring someone would have called to cancel if they weren't coming. 

At about 8:05 I told him to come back upstairs to our apartment and I started calling Logisticare again.  After being placed on hold about 15 minutes, I was told that no provider had taken the assignment and that they would keep on trying.  Of course, I said what's the problem, and why didn't you tell me.  They said, well, there was flooding last night in Passaic County and providers got tied up there.  I live in Bergen County.
I then tried to make sure this wouldn't happen again and asked them if they had a provider for the rest of his two to three weeks of needed rides.  They told me it was best to place this as a standing order.  I said I don't know why this isn't a standard order since I told you it was the same thing for two or three weeks.  They told me clerical error and that if it was a standing order it was more likely that a provider would pick up the assignment for a steady two to three weeks.  So I said, okay, make sure it's listed as a standing order.  I was told that only the facility could do that.
So I called the program facility and the program facility made a reservation for a standing order for my son.
So Friday afternoon I called Logisticare to confirm for Monday and was told they had a provider, the same provider throughout and that the trip was confirmed.  Monday morning my son goes outside to wait for ride, and no one came.  I called Logisticare, again spending much time on hold, and was told that, well, he had a ride scheduled with the provider, but the provider couldn't make it and so was rerouted.  I asked to speak to a supervisor, was put on hold, told supervisor would call me back but no one ever did.
It's now Monday, and I called to confirm for Tuesday, and I was told that they changed providers and the trip was definitely confirmed.  Then again 7:20 this evening I get a so-called courtesy call saying they are still trying to secure a provider.  And so now for the third day in a row it looks like my son will be without a ride. When I complained that this is the third day they have told me they were supplying a ride and haven't done so and that I wanted to speak to a supervisor, I was told the supervisor wasn't in at night, but they would be spending all night trying to secure a ride for tomorrow, Tuesday.
This partial day hospitalization program is vital to my son's recovery.  He is seriously ill, and I understood that he was entitled to Medicaid transportation in NJ where we live, yet he is obviously not getting it, at least not through Logisticare.  What's going on here? 
I've spent hours on the telephone on hold since last week trying to find out what's going on with these on-again off-again rides.  I've multiple times asked to speak to a supervisor, a supervisor which doesn't seem to exist.  And, multiple times I was told by their reps that they are only a broker and don't provide the rides and if their providers don't fill their jobs and/or show up for them there is nothing they can do about it.
What exactly does Logisticare do?  How can I get my disabled son a ride to a much-needed program when Logisticare seems to be the only place to go?

This report was posted on Ripoff Report on 09/12/2011 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/logisticare-solutions-llc/edison-new-jersey-08817/logisticare-solutions-llc-medicaid-transportation-that-doesnt-transport-patients-edison-775943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

There are many caring Medical Transportation Providers who would take your sons transportation in a second!!!

AUTHOR: providersunited2011 - (USA)

I am so sorry you are going through this with LogistiCare.  They have absolutely no integrity.  They are lying to you and you need to take action there is a phone number you can call for any issues you have with LogistiCare.  This Complaint HOTLINE was set up by NJ MEDICAID please call 609-631-4641 and speak to Steven Tunney tell him the entire experience you have had with LogistiCare.  I know it is not a comfort but just know you are not alone there are so many others out there going through the exact same thing. 
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#2 Consumer Comment

Logisticare Does Not Care About You Son!!

AUTHOR: Michael P - (USA)

I am very sorry to hear what happened to your son, but unfortunately this is a daily thing with Logisiticare. Every day people old and young with physical and mental handicaps are left waiting for their rides to their doctors because Logisticare fails to schedule them with a Medical Transport Provider. I know owners of Medical Transport Companies that have many horrors regarding the unethical and dirty practices of Logisticare. There are Hundreds of ready and able Medical Transport Companies waiting to take your son to the doctor. Old people over 90 years old are left at the doctors office waiting for hours to get picked up, because Logisticare is the most incompetent  and unprofessional company in history. Did you know that people have actually died because of Logisticare's incompetence? you can search these stories on the internet and see what horrors they have caused all over the country.

No one wants Logisticare in the state of NJ. Patients are not getting to their doctors, therefore doctors are loosing business. The Medical Transport Companies are going out of business because they are not getting the jobs to drive patients to the doctors. When business's go bankrupt  that equals to  more unemployment and less business tax revenue for the state, not to mention the people who get screwed the most are the SICK AND THE OLD!
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#3 Consumer Comment

Any chance you or a family member could take him?


I don't know your situation, but it sounds important he attend. Is the transportation provided by volunteers?  If so, you have to take what you can get. Sorry things didn't work out.  :(
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#4 Consumer Comment

Sad indeed

AUTHOR: hartdaniel - (United States of America)

most paratransit providers overbook their day, and often cannot even handle their light loads due to calloffs, and just plain greed at times.
Best option is to ask the medical clinic that you will be going to for a reliable provider. They know who shows up and who does not. Most if not all will take Medicaid as payment.
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