Logiticare Logisticare left me bleeding in the street. Hartford Connecticut

I stopped using this company only a week and a half after it took over suffolk county ny. Its the worse. Im trying to get the word out how bad this company is and how suffolk county ny residents who need med trans should fight to get suffolk county ny to reinstate the contract back to the county not a fly by night company with complaints all across America in every state. When this company first took over i had a hard time booking trips since now you can only book trips three days in advance not the day before up to two pm like the old company. I get asked so many detailed questions just to book one trip everytime i call. The old company just asked for my medicaid id and where i was going. Now i struggle to answer fifty to 80 questions to book one single trip like whats my drs full name, office name what other drs is with him, his office ID number his buildings ID number, spelling of his title, and his full zip code ect. Some drs are brand new and i dont know all this info off the top of my head. Its their job to find out drs ID numbers and stuff not be lazy and rely on me to do it for them. Just the location and what taxi i use was all i needed with the old trans company, thats it! And one time i was rudely called at 6 am in the morning by logisticare because the day before, after answering many, many, many questions they lost all the answers so had to wake me up at 6 am to disturb me and coldly without consideration began asking me the fifty to 80 questions i had already answered the day earlier as i was half asleep! It pissed me off and woke up my house.

After struggling thru that i suffer with short term memory loss so i have to remember many different reference numbers now. I forget them everytime and it seems pointless to use. And hard for people who are elderly and like me who cant remember where the bathroom is, to now exactly remember a long line of numbers. Ive missed so many appts because of the three day to book rule and the taxis always showing up late or never at all, also logisitcare not caring a dam to get me there on time. I still tried to adapt to their corporate strict standards and policies thats made for companies not sick people. I had a procedure done to my sinuses which caused me to bleed tremendously and i had to stand in the street in 90 degree weather to wait for the cab bleeding and in great pain i almost died of a heart attack that day and was weak. I called every 45 minutes because the cab never came. Two hours later the cab was still late. I called logistic care and told them its hot im bleeding to please find the cab. The male person on the phone mocked me laughing then rudely told me if i didnt like waiting for the cab i should just walk home. I was 11 miles from my house and to weak to move. I was forced to call a local taxi and I got home in less then 22 minutes. I felt horrible after that day, and im lucky to be alive. The old transportation company was fast, easy and i was done booking many trips in five to ten minutes. Now it takes 30 minutes to a hour just to book one single trip!

Another issue is when im done with a dr i use to just call the cab directly and go home. Now, im forced to call logisticare instead, thus my two hour wait bleeding in the hot sun on the street in pain. Its so inconvenient to have to now call logistic care, remember a reference number to tell them, wait for logisticare to call the cab, wait for the cab to call them, then call logisticare back after a long guess time to find out where the cab is and how long ect ect. at the same time dealing with rude people on the phone. It takes five steps or more to get home. It was much easier, smarter, and better to just call the dam cab directly and go home in only one step. I would only call logisticare if there was a problem. I also dont like that logisticare punishes people. They told me if i didnt tell them a exact time i will be done with a drs visit, they will make me wait about a hour or two or more for the ride home. Mean and nasty to treat sick people that way! How are people suppose to know the future and when the dr will be excatly done seeing them? Very strict corperate rules that make no sense and have no business dealing with transporting people to dr appts. This greedy unprofessional company uses many horribly stupid ideas that are a big waste of time and hassle for me and many other Americans! Im hearing a ton of horror stories online, in person ect.

Im putting together many petitions to my state and local officials to pull their contract and give it back to the old company. Until logisticare stops providing trips i will boycott for health reasons. Its to risky and dangerous to use this company. Its very unfortunate that i had to ask my family, friends, and caseworkers to step in to take me to my drs. Its hard enough to deal with health issues. Dealing with a cold hearted, fustrating company that gets paid tax money to hurt people who get treatment and provides very poor, unreliable services is sad. Im very sick now because of the missed appointments. And before i die, i wanted the people to know how bad my experience with this incompetent company was, and how rude, mean and dispicable its employees are and how New York and America can do better by ridding itself of this menace to the sick and suffering.