LOMBART INSTRUMENT COMPANY NOT WORTH IT NORFOLK, Virginia

I bought some batteries and got an invoice from the company... well several weeks later they said they were having trouble with credit card fraud, and I needed to fill out and return a online credit card form... They already had it almost all filled out, but then I noticed my $180 batteries were now over $1000?!!? WHAT??!

I emailed them and they told me that it was due to the webpage stating I had to call for the price (their bill already had one price). I told them then and my only reply was a picture of their webpage showing where it did state to call for a price... to which I showed the place I ordered them from that it did not.

No sorry, no we will work with you on this, just tough, we are going to cancel your order. I did get a "thank you" at the end of the email. Come on, I will work with you, but no… canceled order and single screen shot. Well thank you.

 I have filed a rebuttal that has not been answered. This came from a customer that we no longer wish to do business with and is upset that we wish not to hear from them. We would like to have this removed, but it is not Rip Off's policy.

With the thousands of customers that we sell each year, we sometimes have a customer that is not reasonable and it is in both people's interest to part ways. We do not have a policy of disparaging our customers, so this is our only option. The customer is not even in the location that they claim. I am always interested in talking to unhappy customers.

Rick

I am sorry you feel you have not received good service. Have you complained to anyone at the company?

If so, to whom did you complain? I recommend that you contact me to resolve your issue.

We are not perfect, but we did not become the leader in the field by giving poor service.

I look forward to hearing from you.

THANK YOU.

Rick Lombart