Longs Pharmacy / Jared Kumamoto What is the sense of calling in an order, and two hours later it's still not ready?! Ewa Beach Hawaii

March 11, 2006, my son's Doctor had called in a prescription ahead of time for pick-up, so by the time I get to the Pharmacy I wouldn't have to wait. The time called in was 11:30am.

Two hours later 1:30pm, I got to the pharmacy to pick-up my son's prescription. There was only one number on the screen and two customers sitting. No one was standing in line, yet.

I stood in line and was assisted by a young lady immediately. I gave her my son's name so she can get his prescription.

A minute later she returned and told me that, "they are just now working on it." I asked her "how could that be, it was called in at 11:30am that's two hours ago." She couldn't answer.

So I told her, "I'll be back in 15 minutes." Fifteen minutes later I stood in line again. At this time there were the two people that was sitting, in front of me to pick-up their prescriptions.

Again the same young lady helped me, she asked for his last name again so she can look to see if it was ready. A minute later she returned and she told me that, "they are still working on it."

At that time I was getting very irritated. I sat down and waited for another fifteen minutes. That's right smack dab in the front facing their counter.

In those fifteen minutes I could see them working, laughing, talking stories and didn't look like they were in any hurry to get anything out as quick as it should've been.

By the looks of them, they looked kicked back. And this looked like it was one of their many slow days.

I've been at busier pharmacy's and they can pump out some scripts with five times the work load and same amount of staff.

And the waiting time ten to twenty minutes max.

The same girl who had helped me twice earlier would pass by alongside the counter every now and then, glancing towards me without any acknowledgment. Still no signs of my son's prescription being ready.

Very irritated I spoke out loud saying; "HELLO!"... One of the girls behind the counter asked if I needed help. I spoke very loudly and said; "At 11:30am my son's doctor called in to place a prescription so I wouldn't have to wait when I go in to pick it up! It's about five minutes in front of two o'clock PM. Thirty minutes ago I was told someone was working on it."

"So, my question is... How long more do I have to wait? and When will it be ready? Right then, the Pharmacist manager, I think his name was Jared Kumamoto, came out.

His body language was in a defensive pose. He stood by the swinging door with both his hands on the door and in a benched position said; "What! What is your problem?!" So, I repeated myself again and to his face.

So he demanded for my name and the name on the prescription.

One of the girls in the back brought out the prescription and he said, "it was ready thirty minutes ago." "We paged you and you didn't come."

I told him, "You are such a liar, because fifteen minutes ago I had asked if it was ready. I was told by that girl hiding in the back, that someone was still working on it!" "And this is why I'm upset!"

"I was sitting in that chair and I did not hear anyone paging!" "How can you stand there and lie to me straight face?"

He told me, "oh but we're really busy and two hours ago we had alot of call ins. That's why it was'nt ready."

I said, "the purpose of calling in would be so that in the given time say two hours after the call in was received, it would have been ready for pick-up."

At that point we were both speaking in a very loud and abrupt manner. Me, angry because I was lied to that they were just starting to work on it and in truth did not.

He was yelling because he was trying to cover his lying a*s by using some lame excuse that at the same time of my call in there were many, many, many others.

So, I admit I was a bit out of line, but he pissed me off further by lying about the page. So I said "you are fricking liar, lying your stinking a*s off."

I know for a fact, that if you were to run a daily filled status on the prescription filled within that time frame you will see if there were calls coming in at the same time.

When the prescriptiong was brought to the front, he said "There! Hea it is! So what! you still goin get em or what?!"

And I said, "of course you idiot! you think I did all that waiting for nothing! So, what you think?!"

He said, "are you going to continue to swear at me? I said, "why?... what you going do about it? He said, "I not going to fill anymore of your prescriptions." I said "so, you going deny my son's prescription from now on?" he said "YEAH!" "So beat it!"

I said "with this kind of shitty service, I would'nt want to give you any further business." "You guys could'nt even be straight up with me in the beginning." "I was f***ing lied to, that someone was working on it, when I first got here." "and then lied to again fifteen minutes later." "and now by you!"

He kept saying "yeah right just beat it already, get the hell outta my store you b***h."

Johnna Ewa Beach, Hawaii
U.S.A.