Report: #1040006

Complaint Review: Los Tules/Park Royal/Royal Hoiliday Club

  • Submitted: Tue, April 02, 2013
  • Updated: Fri, April 26, 2013
  • Reported By: Joan From Texas — Heath Texas
  • Los Tules/Park Royal/Royal Hoiliday Club
    Francisco Medina Ascencio 48300
    Puerto Vallarta, Select State/Province
  • Phone: 011-52-322-224-2920
  • Web:
  • Category: Resorts

Los Tules/Park Royal/Royal Hoiliday Club Mr. Maldonato/Manager Shocked U.S. Citizens' Timeshare 15-Year Contract Cut off at 13 in Mexico Puerto Vallarta Mexico

*Consumer Comment: Reply

*Consumer Suggestion: Los Tules Timeshare Scam

Show customers why they should trust your business over your competitors...

My husband and I are U.S. citizens living in Texas.   15 1/2 years ago we bought a timeshare at LOS TULES/Park Royal/Royal Holiday Club.  We purchased our 2 fixed weeks from the "authorized" on-site sales person----not through a timeshare sales presentation.   Our  15-year Contract was for 2  fixed weeks in a specific unit.  Our Contract  was signed by the Director/Manager of LOS TULES.  Our Contract was good for 15 years......2001 to 2015 . 

We stayed at our 2 LOS TULES units several weeks ago in 2013.  We were shocked to be told that "this is your last year".   And if we wanted our same dates and units we would "have to buy an extension".

We went to the resort's current  Manager, Mr. Maldonato, who was not a  Director/Manager  but "was in charge" .  We  showed him our signed Contract.   Mr. Maldonato told us he would "check with the resort's lawyers and get back to us".  We waited days and finally went to Mr. Maldonato's office in LOS TULES.  He informed us:  "sorry....his lawyers agreed our time was up" and if we didn't want to buy an extension our 2 fixed weeks would be sold to someone else. 

We went to PROFECO (Consumers Protection) in Puerto Vallarta who told us we would have to hire a lawyer".   We also wrote to the U.S. Consulate in Puerto Vallarta, with a copy to the  Mexican Consul General in Dallas, Tx.  The U.S. Cosulate suggested we get a lawyer.  The Mexico Consul Gen. in Dallas did not reply to our calls and letter. 

This is clearly a LOS TULES et al Breach of Contract violation  which is covered under Mexican Civil Code Article 2104  Our signed contractual agreement  makes LOS TULES et al "liable to us for our damages and losses".   We just want our same fixed weeks in the same unit rightfully returned to us to use in 2014 and 2015...which is what we paid for. 

We have recently learned that others at LOS TULES Tules are in the same "short-changed" boat that we are in.  We would like to hear from them. 

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This report was posted on Ripoff Report on 04/02/2013 11:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: DebyCole - (USA)

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:

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#2 Consumer Suggestion

Los Tules Timeshare Scam

AUTHOR: IsabellaP - ()

Im sorry to hear you were deceived by this company. Unfortunately, timeshare scams are very common in Mexico, but  you must be very persistent with the timeshare company and the authorities, do not give up on this. I recommend you to read this articles from Mexican Timeshare Solutions about timeshare scams and how to proceed legally against one:
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