I have been a loyal and supportive customer of this company for quite some time. However, my latest order has caused me to DISCONTINUE supporting this company.
I placed an order for the Christmas holiday some time ago. Items came tricklying in little by little. When opening the boxes, items were missing, items were broken and items were nothing like the pictures in the catelog.
I slowly started to return items. However, they were NOT CREDITING my account and continually sent me a bill for the entire order. I continued to reply with corrections to the bill. Stating very clearly what had been returned. They IGNORED my replies and requests for a corrected statement.
TO THIS DAY...they have NOT credited my account with items that were returned. NOW, they are saying that I have to provide documentation that I returned items because they "conveniently" have not received them. My response to this bullshit, is PROVE YOU DID NOT RECEIVE them. I have provided them with US Postal receipts showing I returned boxes to them...THEY HAVE IGNORED my communications. They are continually blowing up my phone but I don't trust a company that lies and says they did not receive items when proof has already been provided I returned. I don't approve or condone the recording of telephone conversations. PUT IT IN WRITING!!
This has been going on for almost four (4) months. I have paid a little at a time to show MY GOOD FAITH but I refuse to pay the entire bill. Especially when items have been "faithfully" returned...I have written letter after letter after letter...trying to straighten this mess out. Their customer service lacks sincerity and they refuse to acknowledge their part in this mess.
And to add to the headache...I'm PAYING shipping & handling to return this stuff. This is WRONG!!