Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.

In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.

Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.

Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.

When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.

To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.

After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Lucas Car Care- Tyger Lucas Lucas Auto Care Lucas Car Care Cypress, Texas

 

they already knew i was very upset. The owner came out and invited me into the office I told him my issue and he explained to me that there is nothing he can do, they did all the work and put in a new compressor, and i was basically s%&* out of luck. But what he didnt know, lucky for me, my husband is an attorney ; )

I went straight to the mercedes dealer told them what happened, they checked out my car, guess what? It was the same compressor!

The only thing these crooks did to my car was put freon! $5500.00 worth of it of course! Whatever you do stay as far away from these people as you can.

BTW my husband has already filed a claim against your repair shop, we'll be seeing you in court. (( will see in court Indeed Lucas))