Complaint Review: Lumanelle - Internet
- Lumanelle Internet USA
- Phone: 1-800-562-9682
- Web: https://lumanelle.com/
- Category: Home HealthCare
Lumanelle.com Sent free trial. Called Customer Service as directed on web page that disappears after paying for S&H of USD4.95 before 14 day trial period was over and found they had already shipped and billed a monthly subscription amount. Proving their Terms is a lie. Internet
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I purchased a "free trial" of Luma Hydrate for my wife to see if it was of any value to her. I paid the USD4.95 S&H to receive the trial. No mention of anything beyond that was obvious on the web site. AFTER paying, a popup page then displayed showing the guarantee that if before 14 days she was unsatisfied I could call the Customer servicce number 1-800-562-9682 and cancel any further shipments. That was a surprise. After 10 days I called Customer service and canceled but found they had already shipped and billed my credit card close to USD170.00. Their terms are false as are their claims. The cream is useless and could be dangerous to some people's skin. It caused my wife facial irratation. Their policies cost be undue irritation as I found out I was robbed. I'll follow the others lead and ship back to see what sort of luck I get from that action.
This report was posted on Ripoff Report on 12/20/2014 09:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lumanelle/internet/lumanellecom-sent-free-trial-called-customer-service-as-directed-on-web-page-that-disap-1196737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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